Kodak 5100 Troubleshooting

Chapter 8

Scanner Message

Message Cause Action/Solution

Scan operation failed. Please try

again. Scan operation initiated from the

printer fails to communicate with

the computer within a timeout

period. The computer was

supposed to start the scan

operation.

Retry the scan operation.

Bluetooth Message

Message Cause Action/Solution

Bluetooth connection lost.

Check connection and resend.

Bluetooth

communication/connection

dropped while downloading a file

to the printer.

Check the connection and

resend.

Troubleshooting

AiO Fails to Power On

The power supply is not properly connected.

1 Make sure the power cord is connected to the power supply and plugged into a grounded power outlet

or power strip.

2 If you are using a power strip, make sure it is turned on.

3 If you are using a switched power outlet, make sure the switch is on.

4 Make sure the power outlet is supplying power.

5 If none of the above corrects the problem, contact Kodak support.

Bluetooth Device not Recognized

Probable Cause 1

The internal Bluetooth radio in the device may be turned off.

Corrective Action

Make sure the device is on and within range of the Bluetooth radio signal (30 ft., or 10 meters).

NOTE: The Bluetooth technology enabled device must use an BIP, OPP, or FTP profile.

Probable Cause 2

Sending device requires a PIN.

Corrective Action

Enter a PIN of 1111 into the sending device.

60 Kodak EasyShare 5100 AiO

Contents

Main EasyShare 5100 All-in-One Printer User Guide Page Table of Contents Page 1 Product Overview Main Components Control Panel Layout Page Status Lights The following tables contain information on the EasyShare AiO lights. Page Page Page Page USB Port Page 2 Getting Started Connect Power Install the Printhead Page Install Ink Cartridges Page Install the Duplexer Startup Demo Sheet Transfer Photos 3 Handling and Loading Paper The Scanner Glass Load Main Tray Load Photo Tray Load Envelopes Load Labels Page 4 Print Print with Control Panel Print Photos from a Proofsheet Bluetooth Printing Range User-friendly Name Layouts Page Page Page 3.5x5 Inch Paper 4x6 Inch Paper 5x7 Inch Paper 8x10 Inch Paper US Letter Page A4 Paper A5 Paper A6 Paper B5 Paper Index Sheet Page Page 5 Copy Copy with Control Panel Copy to Main Tray Copy to Photo Tray 6 Scan Scan with Control Panel Page 7 Maintenance General Care Clean the Scanner Glass Clean the Scanner Lid Print Diagnostic Sheet Firmware Upgrade Ink Cartridges Check Ink Levels Replace Ink Cartridges Page Printhead Calibration Replace Printhead Page Page Page 8 Support Contact Kodak Limited Warranty Limited Warranty Coverage Limitations Your Rights Outside the United States and Canada Telephone Customer Support Customer Support Phone Numbers Visit www.kodak.com/go/dfiswwcontacts. Messages The following tables explain the EasyShare AiO printer messages. Page Page Troubleshooting AiO Fails to Power On Bluetooth Device not Recognized Probable Cause 1 Probable Cause 2 Device not Recognized Ink Cartridge Color/Black Cartridge Not Recognized Ink Cartridge out of Ink Multiple Paper Feed No Communication with Computer No Paper Feed Paper Jam Printer not Responding Transfer Pictures Failure Wrong Paper Size Print Troubleshooting Envelope Printing Incorrect Multiple-page Document in Reverse Order Photo Print Smudged PictBridge Camera not Detected Picture Will Not Print Pictures Cropped Poor Print Quality Print Skewed or Slanted Print Spotted Print Too Dark Print Too Light Printing Stops Slow Printing White Edges on Borderless Prints Copy Troubleshooting Copies Faded or Dull Colors Copies too Light or Dark Copy Cut Off Scan Troubleshooting Scanned Image Blank Proofsheet Scan Unsuccessful Page 9 Appendix Appendix All-in-One Specifications Computer Requirements Paper Types Page Safety Parts Power Location Environment Regulatory Compliance FCC Compliance and Advisory FCC and Industry Canada Canadian DOC statement Waste Electrical and Electronic Equipment labeling Notice to Users in the European Economic Area Page Page Glossary Page Page Index *1K2091* 1K2091