Troubleshooting

 

 

 

 

Status

Solution

 

 

You cannot take a

Turn the camera off, then on again.

 

 

picture

Depress the Shutter button all the way (see page 6).

 

 

Insert new/charged batteries in the correct orientation (see

 

 

page 3).

 

 

Memory is full. Transfer pictures to the computer (see page 35),

 

 

delete pictures (see page 19), or insert another card.

 

Memory card not

Remove and reinsert the card (see page 5).

 

 

recognized or camera

IMPORTANT: Insert a card until it clicks.

 

freezes with card

Card may be corrupted. Format the card in the camera (see

 

 

 

 

page 34).

 

 

Use another memory card. Only SD or SDHC Cards are supported.

 

The camera gets wet

If the camera is wet inside, open all doors.

 

 

inside

Remove the card. Do not turn on the camera.

 

 

Let it dry for at least 24 hours.

 

 

Keep doors watertight.

 

 

 

 

Computer/connectivity problems

StatusSolution

Computer does not communicate with the camera

Turn off the camera, then turn it back on.

Make sure the batteries are charged and installed correctly (see page 3).

Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is connected to the camera and directly to the computer (not through a USB hub). See page 35. Then turn on the camera.

IMPORTANT: Use only the cable included with this camera!

See KODAK Software Help at www.kodak.com/go/camerasw.

www.kodak.com/go/support

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Kodak 1500628, 8431504, 1564194, C123 manual Computer/connectivity problems, StatusSolution