Getting help

www.kodak.com/go/support 43

Computer/connectivity problems
You cannot take a
picture
■Turn the camera off, then on again.
■Depress the Shutter button all the way (see page5).
■Insert a new or charged battery (see page1).
■Memory is full. Transfer pictures to the computer (see page34),
delete pictures (see page16), or insert another card.
Memory card not
recognized or camera
freezes with card
■Card may be corrupted. Format the card in the camera (see
page31).
■Use another memory card. Only SD or SDHC Cards are supported.
Cannot find the
desired picture/video
■To view pictures on a card or in internal memory, see page15.
Status Solution
Pictures do not
transfer to computer
■See Help in EASYSHARE Software.
Slide Show does not
run on an external
video device
■Adjust the camera Video Out setting to NTSC or PAL (see
page31 ).
■Make sure the external device settings are correct. (See the
devic e’s us er’s g uide ).
Computer does not
communicate with
the camera
■Make sure the battery is charged and installed correctly (see
page1 ).
■Turn on the camera.
■Make sure the USB cable model U-8 is connected to the camera
and the computer (see page34).
■Make sure EASYSHARE Software is installed (see page33).
Status Solution