Troubleshooting

www.kodak.com/go/support 43

Camera/computer communications
Camera freezes up
when a card is
inserted or
removed.
■Turn the camera off, then back on. Make sure the camera is turned off
before inserting or removing a card.
Memory card full. ■Insert a new card (see page 3).
■Transfer pictures to the computer (see page37).
■Delete pictures/videos (see page14).
Memory card and
internal memory
full.
■Transfer pictures to the computer (see page37).
■Delete pictures/videos (see page14), or insert a new card
(see page3).
If... Try one or more of the following
The computer does
not communicate
with the camera.
■Visit www.kodak.com/go/c713support or
www.kodak.com/go/c813support.
■Turn on the camera (see page2).
■Install new batteries (see page1) or charge rechargeable batteries.
■Connect the USB cable to camera and computer port (see page37).
■Install the software (see page 36).
■Disconnect the USB cable. Close all software applications. Re-install
the software (see page36).
■Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
■Disconnect the USB cable. (If using camera dock or printer dock,
disconnect cable and remove camera from dock). Close all open
applications. Re-install the software (see page36).
■Disconnect the USB cable. Close all software applications. Re-install
the software (see page36).
If... Try one or more of the following