Kodak EasyShare 4000 Telephone Customer Support

Chapter 7

Telephone Customer Support

If you have questions concerning the operation of the software or printer dock,

you may speak directly to a customer support representative.

Customer support hours vary by location.

Before You Call

If the printer dock is connected to a computer, please be at the computer, and

have the following information available:

Operating system__________________________________________

Processor speed (MHz)________________________________ _____

Computer model _____________________________________ _____

Amount of memory (MB)___________________________________ _

Exact error message you received_______________________________

Version of installation CD____________________________________

Printer dock serial number__________________________________ _

Camera model_______________________________________ _____

urg_00170.book Page 52 Thursday, August 14, 2003 7:20 AM

Contents

Main Page Product Overview Front Vi ew Product Overview Back View Page Page Table of Contents 1 Getting Started with Your Printer Dock ......................1 2 Getting Started with Your Camera ............................ 11 3 Printing Without a Computer ....................................... 15 4 Using the Printer Dock with a Computer ............. ....19 5 Care and Maintenance ................................................... 31 6 Troubleshooting .................................... ...........................37 7 Getting Help ...................................................................... 51 8 Appendix ............................................................................55 Page 1 Prin ter Dock Need This Guide in Larger Print? What Can I Do With My Printer Dock? Printer Dock Package Contents Finding a Location for the Printer Dock Chapter 1 Installing the Camera Insert 1 2 Connecting the Power Handling and Storing the Color Cartridge Loading the Color Cartridge Handling and Storing the Paper Loading the Paper Inserting the Paper Tray Chapter 1 Indicator Lights and Buttons 2 Camera Installing the Rechargeable Battery Setting Picture Quality Selecting Pictures for Automatic Printing Page Chapter 2 Docking and Charging the Camera 1 2 3 ! 3 Printing from Your Camera 1 2 3 4 Removing Perforated Tabs from Prints Canceling Printing Page 4 Computer System Requirements Windows OS-based Computer Mac OS X Installing the Software Page Uninstalling Upgrading Your Software and Firmware Connecting to a Computer Transferring Pictures Chapter 4 Printing from a Computer Printing with Kodak EasyShare software 1 2 3 4 Printing Using Other Applications Kodak Color Mode Removing Perforated Tabs from Prints Status MonitorWindows system only Canceling Printing 5 General Care Cleaning the Printer Dock Cleaning the Print Head Clearing a Paper Jam Clearing a Color Cartridge Jam Traveling with your Printer Dock Page 6 Printing Problems Page Page Page Page Page 1 2 3 Problems Transferring Pictures 1 2 3 4 Printer Dock Status Lights Page Page Page Page Page 7 Helpful Web Links Help in this Users Guide Software Help Telephone Customer Support Before You Call Telephone Numbers Page 8 Printer Dock Specifications Page Accessories and Supplies Safety Labels RISK OF ELECTRIC SHOCK: CAUTION: Regulatory Information FCC Compliance and Advisory Disposal Information Page Index