9www.kodak.com/go/support
3Troubleshooting and support
For step-by-step product support, go to www.kodak.com/go/digitalframesupport,
select your frame model, and select Step-by-Step Solutions & Repair.
Learning more about your frame
Picture frame problems
www.kodak.com/go/digitalframes Learn more about your frame
www.kodak.com/go/digitalframesupport Frequently asked questions
Downloads
Product registration
www.kodak.com/go/stepbystep Step-by-Step Solutions & Repair
If... Try one or more of the following
Frame does not
turn on.
■Make sure the power cable that was included with your frame is
connected securely (see page1).
■Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
Frame freezes up or
doesn’t work properly.
■Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
■Reset the frame. Press the Play and Power buttons (see pagei) at
the same time, and hold for 5 seconds.