11 www.kodak.com/go/support

Troubleshooting and support

Identifying error messages
Error icon and meaning Try one or more of the following
Card/device empty
■Insert a different card or device with pictures (see
page4 ).
Card/device unreadable
or corrupt
File bad ■See page14 for supported file formats.
Unknown error. ■Turn off the frame, then turn it back on. If the
problem persists, contact customer support help
at www.kodak.com/go/digitalframesupport.