Troubleshooting

34

Note: Further troubleshooting information may be found on the Protron
website at www.protronusa.com.
Support Information
Do not return this product to your retailer until you have performed the
steps laid out in “Unpacking Your New DVD Player” on page2 and
contacted the customer service center. Merchandise may not be returned
to Protron without a return form authorization.
Before contacting Protron customer service, please record the following
information, which may be found on the bottom of your portable DVD player:
• Model Number
• Serial Number
The Protron customer service center may be contacted 24 hours a day, 7 days a
week at the following number:

1-888-257-8899

“Wrong disc”
displays upon
disc insertion
Unreadable
disc
Ensure disc is not scratched or dirty. Clean
and re-insert as necessary.
Disc format not
supported
Ensure the disc has a format compatible
with the player (see “Specifications” on
page 35).
Symptom Possible
Cause
Resolution
OMPDV70X.book Page 34 Sunday, May 28, 2006 8:45 PM