Troubleshooting Procedures
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale distributor.
Troubleshooting the Whirlpool System
| Symptoms | Probable Causes | Recommended Action |
|
|
|
|
1. | User keypad does | A. No power to control. | A. Check wiring and connect power. If |
| not illuminate |
| problem persists, refer to |
| when power button |
| installer/dealer. |
| is pressed or outer |
|
|
| B. GFCI or ELCB tripped. | B. Reset GFCI or ELCB. | |
| ring is rotated. | ||
|
|
| |
|
| C. Wiring harness from user keypad to | C. Check wiring for proper connections. |
|
| control is loose, disconnected or | Replace wiring harness if necessary. |
|
| damaged. | Refer to installer/dealer. |
|
|
|
|
|
| D. Faulty user keypad. | D. Replace user keypad. Refer to |
|
|
| installer/dealer. |
|
|
|
|
|
| E. Faulty control. | E. Replace control. Refer to installer/dealer. |
|
|
| |
2. Motor starts, but all | A. Jet is closed. | A. Rotate jet trim counterclockwise to open. | |
| jets are not |
|
|
| B. Jet not installed correctly. | B. Reinstall jet; check for | |
| functioning. | ||
|
|
|
|
|
| C. Jets are blocked. | C. Remove blockage. |
|
|
|
|
3. | User keypad is | A. Control program is locked. | A. Reset GFCI or ELCB. |
| illuminated, but |
|
|
| B. Wiring harness from user keypad to | B. Check wiring for proper connections. | |
| does not respond to | ||
| control is loose, disconnected or | Replace wiring harness if necessary. | |
| buttons or ring. | ||
| damaged. | Refer to installer/dealer. | |
|
| ||
|
|
|
|
|
| C. Faulty user keypad. | C. Replace user keypad. Refer to |
|
|
| installer/dealer. |
|
|
|
|
|
| D. Faulty control. | D. Replace control. Refer to installer/dealer. |
|
|
|
|
4. | User keypad | A. Control program is locked. | A. Reset GFCI or ELCB. |
| indicator bar keeps |
|
|
| B. Wiring harness from user keypad to | B. Check wiring for proper connections. | |
| scanning at | ||
| control is loose, disconnected or | Replace wiring harness if necessary. | |
| |||
| damaged. | Refer to installer/dealer. | |
|
| ||
|
|
|
|
|
| C. Faulty user keypad. | C. Replace user keypad. Refer to |
|
|
| installer/dealer. |
|
|
|
|
|
| D. Faulty control. | D. Replace control. Refer to installer/dealer. |
|
|
|
|
5. | User keypad is | A. Power cord from pump to control is | A. Check wiring for proper connections. If |
| illuminated, but | loose, disconnected or damaged. | problem persists, refer to |
| pump won’t start. |
| installer/dealer. |
|
|
|
|
|
| B. Faulty pump. | B. Replace pump. Refer to installer/dealer. |
|
|
|
|
|
| C. Faulty control. | C. Replace control. Refer to installer/dealer. |
|
|
|
|
6. | Motor runs but | A. Pump is shimmed too high. | A. Lower pump/control to subfloor level. |
| pump won’t prime |
|
|
| B. Small air leak at pump inlet. | B. Securely tighten nut(s) on intake side of | |
| (cavitates). | ||
|
| pump. | |
|
|
| |
|
|
|
|
|
| C. Faulty motor/pump. | C. Replace motor/pump. Refer to |
|
|
| installer/dealer. |
|
|
|
|
|
| D. Faulty control. | D. Replace control. Refer to installer/dealer. |
|
|
|
|
10 | Kohler Co. |
