TROUBLESHOOTING
Before Calling for Service
If the unit appears to be malfunctioning, the issue could be solved by following the suggestions in the “Solution” column.
Issue | Possible Cause | |
| The ice maker is unplugged. | |
| The ice maker power switch is OFF. | |
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No Power | Power outlet does not work. | |
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| Insufficient power | |
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| Hardware malfunction | |
| The unit is in standby mode and the | |
Power and ice size | power light may be blinking on and off. | |
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indicators are on, but the | The circuit board may need to be reset. | |
unit does respond to the |
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If after resetting the unit the control panel | ||
control panel. | ||
does not respond, you may have a faulty | ||
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| control panel. | |
Water is leaking out the | The bottom drain plug is not attached. | |
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unit. |
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| An internal hose may have been | |
| dislodged or disconnected. | |
| The unit may not be level | |
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Noise during operation | Certain sounds are normal. | |
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| A loud knocking or metallic pinging noise | |
| may be caused by a damaged | |
| compressor. | |
Unit goes through the ice | The room temperature or water may be | |
making process, but no | too hot. The unit is designed to work in a | |
ice is produced, or ice | room that is above 50°F and below 90°F | |
cubes are very thin and |
| |
The fan may not be turning on to cool | ||
small. | ||
down the condenser coils. | ||
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Ice case moves back |
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and forth repeatedly, and | The unit may have a problem with a | |
the water pump does not | ||
turn on. |
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| The type of water may not have enough | |
The “Add Water” light is | impurities, i.e., distilled, reverse osmosis | |
on even though the unit | [RO], purified, etc. | |
is full of water. | The water filter may be clogged | |
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| |
The unit has a strange |
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smell or the ice being | The unit may need to be cleaned. | |
produced has an | ||
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unappealing taste |
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Solution
Plug the ice maker in.
Press the power button. The Power Indicator light should be on.
Try a different power outlet. If the unit works on a different circuit, you may need to contact a certified electrician to resolve the power issue. Connect the ice maker on a circuit that is able to provide enough power. Check the product label for power requirements.
Contact EdgeStar support
Press the On/Off button until the Power light turns on and is no longer blinking.
Unplug the unit for one hour. Plug the unit in and press the power button.
Contact EdgeStar support.
Make sure the drain plug is firmly attached. If the drain plug has been lost, you may need to contact EdgeStar to purchase a replacement plug.
Contact EdgeStar support.
Make sure the unit is level and not at an incline.
See the “Normal Sounds” section of this owner’s manual.
Contact EdgeStar support
If the unit is run in a room that is particularly warm such as a sunroom or laundry room, please move the unit to a cooler room and try again.
Contact EdgeStar support
Contact EdgeStar support.
Add a pinch of salt to the water. This will add minerals to the water which will allow the unit to detect the water.
Use a brush with plastic bristles to clean the filter at the bottom of the water reservoir.
Read the Cleaning and Maintenance section of this manual.
KoldFront Portable Ice Maker | 8 |
