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Nokia 3395 manual Troubleshooting, 135

Models: 3395

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Troubleshooting

20 Troubleshooting

This section provides a table that lists some of the most commonly encountered problems and provides possible solutions.

	Problem	Possible cause	Possible solution
	My phone isn’t	The charger and the phone	Securely connect the
	charging.	are not properly connected.	charger to the phone.

		The charger is not properly	Make sure that the charger
		plugged in.	is plugged in correctly.

	My phone isn’t	The battery is not charged.	Charge the battery.
	making/answering
	making/answering	The signal strength is poor.	If you are indoors, move
	calls.	The signal strength is poor.	If you are indoors, move
	calls.		toward a window.
			toward a window.
		The phone line has changed.	Press and hold	to
			select the correct line,
			1 or 2.

	I can’t listen to my	You don’t have voice mail	Call your wireless service
	voice messages.	service.	provider.
		You have not set up your	Call your wireless service
		You have not set up your	Call your wireless service
		voice mailbox with your	provider.
		service provider.

		You have not saved your	Refer to “Voice mail++”
		voice mail number in your	on page 39.
		phone.

		The voice mail number you	Call your wireless service
		have saved is incorrect.	provider.

		You have forgotten your	Call your wireless service
		password or are entering it	provider.
		incorrectly.

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Nokia 3395 manual Troubleshooting, 135

Contents

User Guide Nokia 3395 User Guide Legal Information For your safety Welcome Before you begin About your phone Troubleshooting Frequently asked questionsMenu Phone book Voice mail ProfilesPage Contents Important battery information End a call Select profiles Iii Activate automatic redial View the call duration Set automatic update of date and time++ Activate the settingsSet the clock Select the time format PIN codes Messages++ Your personal digital assistant Vii Care and maintenance Viii For your safety Qualified Service Accessories and BatteriesWATER-RESISTANCE Calling Welcome Using this GuideDocumentation conventions Terms Accessing this Guide OnlineIcons Keys and Features FrontBottom Back Scroll keys Navi keyClear key News and info services Network ServicesConference calling Caller ID Contacting Nokia Customer Service, CanadaNokia Customer Care Center, USA Install the SIM card Before you beginPrepare Your Phone for USE Remove the back cover Install the battery Charge the battery Battery notes Remove the battery Important Battery Information Switch on Your Phone About your phoneAbout the Start Screen Press and hold About indicators and icons Signal strength indicatorBattery power indicator Volume indicatorPage About your phone Check the signal strength Making and answering callsMake a Call Use the keypad Adjust the earpiece volume during a call Advanced calling optionsEND a Call Answer a Call Redial the LAST-DIALED Number Reject a CallDial any of the 10 last-dialed numbers Menu Scroll BARHelp Text Menu Shortcuts List of Menu Shortcuts Phone bookSearch Messages Call log SettingsProfiles Off Call settings Automatic redial 1 On Calling card None Security settings SIM card security 1 On Off Phone security Forwarding Games Services By your SIM card and service providerCalculator Calendar ABC mode Entering letters and numbersStandard Text Input Find the key with the letter you want to enter Erase Mistakes Enter Spaces and PunctuationChange Letter Case 123 Mode ABC ModeMode Phone book Save Names and NumbersSave a name and number Save a number only If your phone book is full Find Names in the Phone Book From the Start screenWhile in a call Press to scroll to the number you want Edit Revise Names and Numbers Send Names and Numbers Erase selected names and numbers Erase Names and NumbersErase your entire phone book Phone Book Options Scroll to the setting you want and press Select OptionsAssign tone Phone Book View Call LOG Check for missed callsAfter Missing a Call AT ANY Time Look up received calls Look up dialed calls Clearing call lists Options in call listsThen press OK Confirmation appears Voice mail++ Message was addressed Save the Voice Mailbox Number Listen to Your Voice Messages Select Profiles ProfilesSilent Discreet Loud Empty Advanced calling features ACTIVATE/CANCEL Call WaitingConfirm Call Waiting Status Answer a Waiting Call Switch Between Calls Reject a Waiting CallEND the Active Call Third Call Waiting Use in-call options Hold and unholdNew call END the Active Call and Held Call to Answer Waiting Call Switch Between TWO Calls in Progress End all callsTouch tones SET TOUCH-TONE Length Phone book Messages++Save Touch Tone Strings Send a Touch Tone String Conference calls++ Make a Conference CallEND the Conference Call Have a Private Conversation with a Participant Cancel all call forwarding Call FORWARDING++Activate call forwarding Forward all voice calls Press Select Activate is highlighted press OK SET the Delay TimeSelect Voice Mail Select Other number Cancel call forwarding Check call forwarding statusAutomatic Redial Select Voice mail Calling Card Activate automatic redialSave calling card information Choose a calling card Make a calling card callPress Menu 5 4 Press and hold Call until your phone displays Card call To switch from line 1 to line Work with two phone linesUSE Voice Dialing Add a voice tag to a phone book entry Displays Voice system error When Press start, then speak after toneVoice tags must be shorter than 2 seconds Make a call using voice recognition Play back a voice tag Change a voice tag Erase a voice tagPhone repeats your voice tag, Tag erased appears Touch Dialing Assign a number to a 1-touch dial keyCall a 1-touch dial number Scroll to 1-touch dialing and press Select Call Timers Change 1-touch dialing numbersErase 1-touch dialing numbers Make AN International Call Reset call timers to Show call timer during callsClear timers appears View the call duration Profiles Customizing your phoneSelect a profile Customize the profile Ringing Tone To Level Ringing VolumeRinging Options Message Alert Tone Keypad Tones Vibrating Alert Screen Saver Choose a Screen saver picture Restore Factory Settings SET UP the ClockRename a profile Choose the Display Language Set automatic update of date and time++ Set the clockSelect the time format Display the clock Security features Lock the Keypad KeyguardLock/unlock the keys PIN and PUK Codes PIN codes Change Your PIN or PIN2 Code PUK codes SET SIM Card SecurityUnblock a PIN Code PIN code blocked appears Fixed DIALING++ Security CodeScroll to Change security code and press Select Turn fixed dialing on or off Add numbers to the fixed dialing listRestricting CALLS++ Turn on call restrictions SET UP a Closed User GROUP++ International except to home country When abroad, calls can Select a system Scroll to Automatic or Manual, then press Select WAP Services++ WAP SettingsSave settings as a text message Enter the settings manually Activate the settings Connect to the WAP Service Enter the address of the WAP serviceHome Bookmarks Browse Pages in the WAP Service Text useTo scroll through Next hyperlink to activate it Use the keys Highlight the data entry field and pressText you entered now appears between the brackets Press orPage Return to WAP Services Handle a call while browsingAnswer the Call Ignore the Call Adjust the appearance settings of WAP pages End the WAP connectionSave and manage bookmarks With no WAP Connection Empty the cache memory During a WAP ConnectionUSE Other Bookmark Functions Cache cleared appears Press Menu 11 and scroll to Settings Security certificatesTo View the List of Security Certificates Press Select and scroll to Security certificates Save Message Settings Messages++Save your message center number Message center number appears Set the message mode Set message validityWriting Messages Scroll to Messages sent as and press Select Using predictive text input Spell Predictive text input tools459/1 Turn OFF Predictive Text Input Select a Language and Turn on Predictive Text InputWrite with Predictive Text Input If the word is correct Switches toIf the word is not correct ADD NEW Words to the DICTIONARY’S Match List Insert NumbersInsert Smileys Is meant as a joke and shouldnt be taken seriously Insert Symbols Press and hold until the symbol screen appearsSelect the desired symbol and press Insert To create a smiley Use Templates Create a TemplateTemplate saved appears Edit a Template Service provider for details When the message is successfully sent, Message sent appearsSave messages in the outbox Sending message appears When the message is successfully sent Mail messagesResend a Message from the Outbox Message sent appears Read new messages later Read Messages Read new messages now Erase a Message Reply to a MessageIf replying to a text message If replying to an E-mail Message Settings Change common settings for all messagesForward a Message USE Number Picture Messages Message StorageSend picture messages It. Press or as needed to see the entire message Send picture messages with text100 Other picture message options Receive picture messages101 Your personal digital assistant CalculatorUse the calculator 102 Convert currency CalendarSET the Exchange Rate Convert a Currency Amount When Set alarm for the note? appears, choose Yes View the calendarEnter the date View DAY Notes Erase Notes Asks you to confirm your decision before erasing the notesView ALL Notes GO to Date Work with calendar notes Send/receive calendar notes Alarm Clock Set the alarm clockView Received Calendar Notes Save or Discard Received Calendar Notes Manage the alarm Phone onPhone OFF 108 Turn off the alarm clock Business CardsSend a business card View a received business card View more than one business card Delete a viewed business card110 Fun and games Games Download Ringing TONES++ Features Ringing Tone ComposerCompose the tone Select Composer Duration Enter Notes for Mary had a Little Lamb114 Octave 115 Clear Screen Rests and SharpsPlay the Tone SET the Tempo Select the Tone Send the Tone117 Reference information BATTERIES, CHARGERS, and Accessories118 Reference information 119 Important Safety Information Traffic safetyOperating environment Electronic devices Pacemakers Hearing AidsOther Medical Devices 121 Potentially explosive atmospheres VehiclesVehicles Posted Facilities Service providers 123 Make an Emergency Call 124 Certification Information SAR 125 FEW Practical Rules for Accessory Operation Accessories126 118 for important battery usage information XPRESS-ON CoversAlways store the phone with the covers attached Remove the Back Cover Remove the Front Cover Remove the KeypadReplace the Front Cover Push the phone toward the cover until it locks into place Replace the Back Cover Batteries129 Standby and Talk Times Charging Times130 Chargers and Other Accessories Standard Travel Charger ACP-7URapid Travel Charger ACP-8U 131 Travel Charger ACP-12 Mobile Charger LCH-9Desktop Stand DCV-10 132 Spare Battery Charger DDC-1 Mobile Holder MBC-6Headset KIT HDE-2, HDC-5 Express CAR KIT CARK-125 Technical Information 134 Troubleshooting 135 Frequently asked questions FAQ What is my lock code?What is my security code? How do I lock my phone? How do I lock the keypad? How do I unlock the keypad?How do I store my voice mailbox number? Hold To call your voice mailbox How do I find my phone’s model number? How do I redial the last-dialed number?How do I assign a key to 1-touch dialing? How do I find out how many memory locations the phone has? Care and Maintenance How can I change the contrast of my phone’s display? 140 Nokia One-Year Limited Warranty 141 Product Product has been damaged from external causes such as142 Melbourne, FL 143 144 145 Message from the Ctia Appendix146 Wireless Phone Safety Tips 147 148 July 18 Message from the FDA149 What is FDAs role concerning the safety of wireless phones? 150 What are the results of the research done already? What kinds of phones are the subject of this update?151 152 What about children using wireless phones? 153 Where can I find additional information? 154 Chargers and other accessories Important information 13 install RemoveClock alarm Manage the alarm Call log 156 SIM card install 9 memory status 35 notes Phone bookFind names in a call 31 options 157 Navigate a WAP card 78 settings Welcome Welcome note Vibrating alert 64 voice dialingRecognition Play back a voice tag 55 voice mail 158 159 160