Contacting Nokia, Nokia Customer Care Center, USA | Nokia 3395

• CONTACTING NOKIA

The Nokia Customer Service department is available to provide you with

2 help or more information. Before you contact this department, however, please have the following information available:

• The phone’s model number • The phone’s IMEI (serial) number (3395)

•Your Zip code

To find the serial number, you have to remove the battery. Refer to “Remove the battery” on page 12 for step-by-step instructions on this procedure.

Finally, if you are calling about any type of phone accessory, please have the accessory available. For example, if you are calling about a headset, please have it handy. This way, if you are asked a specific question about the accessory, it will be available for quick reference.

Nokia Customer Care Center, USA

Nokia Mobile Phones, Inc.

7725 Woodland Center Boulevard, Suite 150 Tampa, FL 33614

Tel: 1-888-NOKIA-2U (1-888-665-4228)

Fax: (1) 813-249-9619

For the hearing-impaired only (TTY):

1-800-24-NOKIA (1-800-246-6542)

Customer Service, Canada

Nokia Products Ltd.

601 Westney Rd. South

Ajax, Ontario L1S 4N7

Tel: 1-888-22-NOKIA (1-888-226-6542)

Fax: 1-905-427-1070

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Nokia 3395 manual Contacting Nokia, Nokia Customer Care Center, USA, Customer Service, Canada

Contents

User Guide Nokia 3395 User Guide Legal Information Troubleshooting Frequently asked questions For your safety Welcome Before you begin About your phoneMenu Phone book Voice mail ProfilesPage Contents End a call Important battery information Iii Select profiles View the call duration Activate automatic redial Activate the settings Set automatic update of date and time++Set the clock Select the time format PIN codes Messages++ Vii Your personal digital assistant Viii Care and maintenance For your safety Accessories and Batteries Qualified ServiceWATER-RESISTANCE Calling Using this Guide WelcomeDocumentation conventions Accessing this Guide Online TermsIcons Front Keys and FeaturesBottom Back Navi key Scroll keysClear key Network Services News and info servicesConference calling Caller ID Customer Service, Canada Contacting NokiaNokia Customer Care Center, USA Before you begin Install the SIM cardPrepare Your Phone for USE Remove the back cover Install the battery Battery notes Charge the battery Remove the battery Important Battery Information About your phone Switch on Your PhoneAbout the Start Screen Press and hold Signal strength indicator About indicators and iconsBattery power indicator Volume indicatorPage About your phone Making and answering calls Check the signal strengthMake a Call Use the keypad Advanced calling options Adjust the earpiece volume during a callEND a Call Answer a Call Reject a Call Redial the LAST-DIALED NumberDial any of the 10 last-dialed numbers Scroll BAR MenuHelp Text Menu Shortcuts Phone book List of Menu ShortcutsSearch Messages Settings Call logProfiles Security settings SIM card security 1 On Off Phone security Off Call settings Automatic redial 1 On Calling card None Games Forwarding By your SIM card and service provider ServicesCalculator Calendar Entering letters and numbers ABC modeStandard Text Input Find the key with the letter you want to enter Enter Spaces and Punctuation Erase MistakesChange Letter Case ABC Mode 123 ModeMode Save Names and Numbers Phone bookSave a name and number Save a number only Find Names in the Phone Book From the Start screen If your phone book is fullWhile in a call Press to scroll to the number you want Send Names and Numbers Edit Revise Names and Numbers Erase Names and Numbers Erase selected names and numbersErase your entire phone book Phone Book Options Options Scroll to the setting you want and press SelectAssign tone Phone Book View Check for missed calls Call LOGAfter Missing a Call AT ANY Time Look up dialed calls Look up received calls Options in call lists Clearing call listsThen press OK Confirmation appears Message was addressed Voice mail++ Listen to Your Voice Messages Save the Voice Mailbox Number Profiles Select ProfilesSilent Discreet Loud Empty ACTIVATE/CANCEL Call Waiting Advanced calling featuresConfirm Call Waiting Status Answer a Waiting Call Reject a Waiting Call Switch Between CallsEND the Active Call Third Call Waiting Hold and unhold Use in-call optionsNew call END the Active Call and Held Call to Answer Waiting Call End all calls Switch Between TWO Calls in ProgressTouch tones SET TOUCH-TONE Length Messages++ Phone bookSave Touch Tone Strings Send a Touch Tone String Make a Conference Call Conference calls++END the Conference Call Have a Private Conversation with a Participant Call FORWARDING++ Cancel all call forwardingActivate call forwarding Forward all voice calls SET the Delay Time Press Select Activate is highlighted press OKSelect Voice Mail Select Other number Check call forwarding status Cancel call forwardingAutomatic Redial Select Voice mail Activate automatic redial Calling CardSave calling card information Make a calling card call Choose a calling cardPress Menu 5 4 Press and hold Call until your phone displays Card call Work with two phone lines To switch from line 1 to lineUSE Voice Dialing Add a voice tag to a phone book entry When Press start, then speak after tone Displays Voice system errorVoice tags must be shorter than 2 seconds Play back a voice tag Make a call using voice recognition Erase a voice tag Change a voice tagPhone repeats your voice tag, Tag erased appears Assign a number to a 1-touch dial key Touch DialingCall a 1-touch dial number Scroll to 1-touch dialing and press Select Change 1-touch dialing numbers Call TimersErase 1-touch dialing numbers Make AN International Call Show call timer during calls Reset call timers toClear timers appears View the call duration Customizing your phone ProfilesSelect a profile Ringing Tone Customize the profile Ringing Volume To LevelRinging Options Keypad Tones Message Alert Tone Screen Saver Vibrating Alert Choose a Screen saver picture SET UP the Clock Restore Factory SettingsRename a profile Choose the Display Language Set the clock Set automatic update of date and time++Select the time format Display the clock Lock the Keypad Keyguard Security featuresLock/unlock the keys PIN and PUK Codes Change Your PIN or PIN2 Code PIN codes SET SIM Card Security PUK codesUnblock a PIN Code PIN code blocked appears Security Code Fixed DIALING++Scroll to Change security code and press Select Add numbers to the fixed dialing list Turn fixed dialing on or offRestricting CALLS++ Turn on call restrictions International except to home country When abroad, calls can SET UP a Closed User GROUP++ Scroll to Automatic or Manual, then press Select Select a system WAP Settings WAP Services++Save settings as a text message Enter the settings manually Activate the settings Enter the address of the WAP service Connect to the WAP ServiceHome Bookmarks Text use Browse Pages in the WAP ServiceTo scroll through Next hyperlink to activate it Highlight the data entry field and press Use the keysText you entered now appears between the brackets Press orPage Handle a call while browsing Return to WAP ServicesAnswer the Call Ignore the Call End the WAP connection Adjust the appearance settings of WAP pagesSave and manage bookmarks With no WAP Connection During a WAP Connection Empty the cache memoryUSE Other Bookmark Functions Cache cleared appears Security certificates Press Menu 11 and scroll to SettingsTo View the List of Security Certificates Press Select and scroll to Security certificates Messages++ Save Message SettingsSave your message center number Message center number appears Set message validity Set the message modeWriting Messages Scroll to Messages sent as and press Select Using predictive text input Predictive text input tools Spell459/1 Select a Language and Turn on Predictive Text Input Turn OFF Predictive Text InputWrite with Predictive Text Input Switches to If the word is correctIf the word is not correct Insert Numbers ADD NEW Words to the DICTIONARY’S Match ListInsert Smileys Is meant as a joke and shouldnt be taken seriously Press and hold until the symbol screen appears Insert SymbolsSelect the desired symbol and press Insert To create a smiley Create a Template Use TemplatesTemplate saved appears Edit a Template When the message is successfully sent, Message sent appears Service provider for detailsSave messages in the outbox Sending message appears Mail messages When the message is successfully sentResend a Message from the Outbox Message sent appears Read Messages Read new messages now Read new messages later Reply to a Message Erase a MessageIf replying to a text message If replying to an E-mail Change common settings for all messages Message SettingsForward a Message USE Number Message Storage Picture MessagesSend picture messages Send picture messages with text It. Press or as needed to see the entire message100 Receive picture messages Other picture message options101 Calculator Your personal digital assistantUse the calculator 102 Calendar Convert currencySET the Exchange Rate Convert a Currency Amount View the calendar When Set alarm for the note? appears, choose YesEnter the date View DAY Notes Asks you to confirm your decision before erasing the notes Erase NotesView ALL Notes GO to Date Send/receive calendar notes Work with calendar notes Set the alarm clock Alarm ClockView Received Calendar Notes Save or Discard Received Calendar Notes Phone on Manage the alarmPhone OFF 108 Business Cards Turn off the alarm clockSend a business card View a received business card Delete a viewed business card View more than one business card110 Games Fun and games Download Ringing TONES++ Ringing Tone Composer FeaturesCompose the tone Select Composer Enter Notes for Mary had a Little Lamb Duration114 115 Octave Rests and Sharps Clear ScreenPlay the Tone SET the Tempo Send the Tone Select the Tone117 BATTERIES, CHARGERS, and Accessories Reference information118 119 Reference information Traffic safety Important Safety InformationOperating environment Electronic devices Hearing Aids PacemakersOther Medical Devices 121 Vehicles Potentially explosive atmospheresVehicles Posted Facilities 123 Service providers 124 Make an Emergency Call 125 Certification Information SAR Accessories FEW Practical Rules for Accessory Operation126 XPRESS-ON Covers 118 for important battery usage informationAlways store the phone with the covers attached Remove the Back Cover Remove the Keypad Remove the Front CoverReplace the Front Cover Push the phone toward the cover until it locks into place Batteries Replace the Back Cover129 Charging Times Standby and Talk Times130 Standard Travel Charger ACP-7U Chargers and Other AccessoriesRapid Travel Charger ACP-8U 131 Mobile Charger LCH-9 Travel Charger ACP-12Desktop Stand DCV-10 132 Mobile Holder MBC-6 Spare Battery Charger DDC-1Headset KIT HDE-2, HDC-5 Express CAR KIT CARK-125 134 Technical Information 135 Troubleshooting What is my lock code? Frequently asked questions FAQWhat is my security code? How do I lock my phone? How do I unlock the keypad? How do I lock the keypad?How do I store my voice mailbox number? Hold To call your voice mailbox How do I redial the last-dialed number? How do I find my phone’s model number?How do I assign a key to 1-touch dialing? How do I find out how many memory locations the phone has? How can I change the contrast of my phone’s display? Care and Maintenance 140 141 Nokia One-Year Limited Warranty Product has been damaged from external causes such as Product142 143 Melbourne, FL 144 145 Appendix Message from the Ctia146 147 Wireless Phone Safety Tips 148 Message from the FDA July 18149 150 What is FDAs role concerning the safety of wireless phones? What kinds of phones are the subject of this update? What are the results of the research done already?151 152 153 What about children using wireless phones? 154 Where can I find additional information? Important information 13 install Remove Chargers and other accessoriesClock alarm Manage the alarm Call log 156 Phone book SIM card install 9 memory status 35 notesFind names in a call 31 options 157 Vibrating alert 64 voice dialing Navigate a WAP card 78 settings Welcome Welcome noteRecognition Play back a voice tag 55 voice mail 158 159 160