Symptom

Cause

Solution

Image is

One or more of the

Remove the toner cartridge and check

blurred;

toner cartridges are

for damage. If it is damaged, replace it.

background

defective.

 

is lightly

 

 

The drum cartridge is

Remove the drum cartridge and check

stained;

defective.

for damage. If it is damaged, replace it.

there is

 

 

insufficient

 

 

gloss of the

 

 

printed

 

 

image.

 

 

The print or

One or more of the

Install new toner cartridges.

color density

toner cartridges are

 

is uneven.

defective or low.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The drum cartridge is

Remove the drum cartridge and check

 

 

 

 

 

 

defective.

for damage. If it is damaged, replace it.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The printer is not

Put the printer on a flat, hard, level sur-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

level.

face not to exceed ±1° slant in any

 

 

 

 

 

 

 

 

 

 

 

 

 

direction.

 

 

 

 

 

 

 

 

Irregular

The media is moist

Adjust the humidity in the media stor-

print or mot-

from humidity.

age area.

tled image

 

Remove the moist media and replace it

appears.

 

with new, dry media.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Unsupported media

Use KONICA MINOLTA-approved

 

 

 

 

 

 

(wrong size, thick-

media. See “Media Specifications” on

 

 

 

 

 

 

ness, type, etc.) is

page 24 for supported sizes.

 

 

 

 

 

 

being used.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

One or more of the

Remove the toner cartridge and check

 

 

 

 

 

 

toner cartridges are

for damage. If it is damaged, replace it.

 

 

 

 

 

 

defective.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The drum cartridge is

Remove the drum cartridge and check

 

 

 

 

 

 

defective.

for damage. If it is damaged, replace it.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The fuser separator

Return the fuser separator levers to

 

 

 

 

 

 

levers are adjusted

the plain paper setting.

 

 

 

 

 

 

for envelope printing.

 

86

Solving Problems with Printing Quality

Page 94
Image 94
Konica Minolta A00V-9563-00A, magicolor 2500W, 1800816-001A manual Background Defective Is lightly Drum cartridge is

1800816-001A, A00V-9563-00A, magicolor 2500W specifications

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