Return Authorization Procedure
HOW TO EXPEDITE SERVICE
ACCESSING THE SERVICE REQUEST FORM
TO CONTACT THE KRELL SERVICE DEPARTMENT
HOW TO RETURN A PRODUCT
IMPORTANT
If you believe there is a problem with your component, please con- tact your dealer, distributor, or the Krell factory to discuss the prob- lem before you return the component for repair. To expedite service, you may wish to complete and
Simply click on the Service Request Form in the navigation tier on the Krell home page at http://www.krellonline.com or paste the fol- lowing URL into your browser:
http://www.krellonline.com/service2.php?id=79&page=serviceRA
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WEBSITE | http://www.krellonline.com |
To return a product to Krell, please follow this procedure so that we may serve you better:
1.Obtain a Return Authorization Number (R/A number) and ship- ping address from the Krell website.
2.Insure and accept all liability for loss or damage to the product during shipment to the Krell factory and ensure all freight (ship- ping) charges are prepaid.
The product may also be hand delivered if arrangements with the Service Department have been made in advance. Proof of purchase will be required for warranty validation at the time of hand delivery.
Use the original packaging to ensure the safe transit of the product to the factory, dealer, or distributor. Krell may, at its discretion, return a product in new packaging and bill the owner for such packaging if the product received by Krell was boxed in nonstandard packaging or if the original packaging was so damaged that it was unuseable. If Krell determines that new packaging is required, the owner will be notified before the product is returned.
HOW TO PURCHASE To purchase additional packaging, please contact your authorized
ADDITIONAL PACKING Krell dealer, distributor, or the Krell Service Department.
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20 | Krell |
