Kuppersbusch USA EKWH, EKWE manual What to do if trouble occurs, Problem, Possible cause, Solution

What to do if trouble occurs...

Never unscrew the appliance! Only a qualified technician should perform repairs!!

However, there are some problems that you can handle yourself. First, check and see if there have been any operating errors. Remember – repairs during the warranty period are not free of charge if they are caused by operating errors or non-observance of the following instructions:

Problem	Possible cause	Solution
Circling symbol lines in LED displays.	No fault;	If there were no objects on the sensors
	normal display after power cuts.	confirm by means of the “off”sensor.
Horizontal lines in the displays running from top	Faulty electronic component.	Disconnect the fuse,
to bottom.		call Customer service.
Not possible to switch off the cooktop.	Faulty electronic component.	Disconnect the fuse,
		call Customer service.
LED display for cooking settings and heat display	LED display defective.	Call Customer service.
does not come on or only partially.		Risk of burning, as the temperature
		warning is not guaranteed.
Cooking zone does not heat up.	Household fuse defective.	Check and replace fuse, if necessary.
	Child-proof lock not unlocked.	Unlock child-proof lock.
	Cooking zone defective.	Call Customer service.
	Inner circuit of a dual-circuit cooking	Under no circumstances continue to
	zone defective.	use the outer circuit which is still
		working!
		Immediately call Customer service.
	The plug is not inserted in the power	Put the plug in again.
	component or in the control
	honeycomb.
Individual sensors or all of the sensors no longer	Power failure or fault in the	Brief disconnection of the cooktop
react to touch.	electronics system.	from the power source (by means of
		the fuse).
Pan-on detection reacts to the wrong cooking	No start or faulty start.	Start-up once again. See “Installation
zone / the wrong cooking zone heats up / dual-		instructions”.
circuit zones incorrectly allocated

If this dot blinks, it is an indication that the pan-on detection has developed a defect. The cooking zone can still be operated with the pan-on detection switched off.

Should you need to contact Customer service or order spare parts, always quote the information printed on the model identification plate. It is located underneath the control honeycomb. You will also find it stuck onto the front page of the operating instructions enclosed.

14 Users Guide - EKWE/EKWH - USA