What to do if trouble occurs...

Never unscrew the appliance! Only a qualified technician should perform repairs!!

However, there are some problems that you can handle yourself. First, check and see if there have been any operating errors. Remember – repairs during the warranty period are not free of charge if they are caused by operating errors or non-observance of the following instructions:

Problem

Possible cause

Solution

 

 

 

Circling symbol lines in LED displays.

No fault;

If there were no objects on the sensors

 

normal display after power cuts.

confirm by means of the “off”sensor.

 

 

 

Horizontal lines in the displays running from top

Faulty electronic component.

Disconnect the fuse,

to bottom.

 

call Customer service.

 

 

 

Not possible to switch off the cooktop.

Faulty electronic component.

Disconnect the fuse,

 

 

call Customer service.

 

 

 

LED display for cooking settings and heat display

LED display defective.

Call Customer service.

does not come on or only partially.

 

Risk of burning, as the temperature

 

 

warning is not guaranteed.

 

 

 

Cooking zone does not heat up.

Household fuse defective.

Check and replace fuse, if necessary.

 

 

 

 

Child-proof lock not unlocked.

Unlock child-proof lock.

 

 

 

 

Cooking zone defective.

Call Customer service.

 

 

 

 

Inner circuit of a dual-circuit cooking

Under no circumstances continue to

 

zone defective.

use the outer circuit which is still

 

 

working!

 

 

Immediately call Customer service.

 

 

 

 

The plug is not inserted in the power

Put the plug in again.

 

component or in the control

 

 

honeycomb.

 

 

 

 

Individual sensors or all of the sensors no longer

Power failure or fault in the

Brief disconnection of the cooktop

react to touch.

electronics system.

from the power source (by means of

 

 

the fuse).

 

 

 

Pan-on detection reacts to the wrong cooking

No start or faulty start.

Start-up once again. See “Installation

zone / the wrong cooking zone heats up / dual-

 

instructions”.

circuit zones incorrectly allocated

 

 

 

 

 

If this dot blinks, it is an indication that the pan-on detection has developed a defect. The cooking zone can still be operated with the pan-on detection switched off.

Should you need to contact Customer service or order spare parts, always quote the information printed on the model identification plate. It is located underneath the control honeycomb. You will also find it stuck onto the front page of the operating instructions enclosed.

14

Users Guide - EKWE/EKWH - USA

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Kuppersbusch USA EKWH, EKWE manual What to do if trouble occurs, Problem Possible cause Solution
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EKWE, EKWH specifications

Kuppersbusch, a brand synonymous with premium kitchen appliances, presents the EKWH and EKWE series, a perfect blend of elegance, innovation, and efficiency. These models embody the essence of German engineering, ensuring that your culinary experiences are not just manageable but enjoyable.

The EKWH and EKWE series are standout products designed with the modern kitchen in mind. One of the primary features of these models is their understated yet luxurious design. Crafted from high-quality materials, including stainless steel, the appliances lend a sophisticated touch to any kitchen decor. The flush installation offers seamless integration, making them ideal for contemporary spaces where aesthetics are as important as functionality.

Equipped with advanced cooking technologies, the Kuppersbusch EKWH and EKWE take versatility to the next level. These models boast induction cooking zones, which allow for rapid heating and precise temperature control. Induction technology offers a cleaner cooking experience, as it only heats the cookware and not the surface itself, reducing the risk of burns and making cleanup easier.

Another notable feature of these appliances is their user-friendly touch controls. The intuitive interface lets users easily navigate cooking settings and monitor progress with just a few taps. Both models also include programmable timers and multiple cooking modes, allowing home chefs to experiment and perfect their culinary skills with ease.

Energy efficiency is at the forefront of Kuppersbusch’s design philosophy. The EKWH and EKWE series are engineered to consume less energy without compromising performance. This not only translates to cost savings for consumers but also aligns with growing environmental sustainability concerns.

Safety is paramount, and the EKWH and EKWE series come outfitted with several features designed to protect users. Hot surface indicators, automatic shut-off, and child lock functionalities ensure a safe cooking environment for families.

In conclusion, Kuppersbusch USA's EKWH and EKWE models provide an unmatched combination of style, technology, and safety, making them an excellent choice for anyone looking to elevate their kitchen experience. With a commitment to quality and innovation, these appliances set a new standard in the realm of kitchen conveniences, ensuring that every meal is a delight to prepare.
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