LaCie Golden Disk | Troubleshooting |
User Manual | Page 20 |
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5.2. Troubleshooting for Mac Users
Problem | Question | Answer |
The drive is not recog- | Does an icon for the drive appear | There should be an icon for the LaCie drive on the desktop. If the |
nized by the computer. | on the desktop? | drive does not appear, follow the rest of the Troubleshooting tips to |
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| isolate the problem. |
| Does your computer’s configuration | Check section 1.2, Minimum System Requirements for more |
| meet the minimum system require- | information. |
| ments for use with this drive? |
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| Did you follow the correct installa- | Review the installation steps in section 2.2, Connecting the USB |
| tion steps for the specific interface | 2.0 Cable. |
| and operating system. |
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| Are both ends of the USB cable | Check both ends of the USB cable to make sure they are fully |
| securely attached? | seated in their respective ports. Try disconnecting the cable, waiting |
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| 10 seconds, and then reconnecting it. If the drive is still not recog- |
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| nized, restart your computer and try again. |
| Has the USB driver been installed | Open Apple System Profilerand click on the Devices and Vol- |
| correctly and enabled? | umes tab. If your device is not listed, recheck the cables and try the |
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| other troubleshooting tips listed here. |
| Is there a conflict with other device | Contact LaCie Technical Support for help. |
| drivers or extensions? |
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| Has the drive been formatted? | Make sure that the drive has been formatted properly. Please see |
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| section 3, Formatting and Partitioning for more details. |
| Does your computer’s operating | Check your computer’s documentation and see section |
| system support the file system? | 3, Formatting and Partitioning for more information. |
Error messages under | Did you get an “Error | When copying files or folders from Mac OS 10.x to a FAT 32 |
Mac OS 10.x. | while copying to a FAT 32 volume? | volume, file names with certain characters cannot be copied. These |
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| characters include, but are not limited to: |
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| ? < > / \ : |
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| Check your files and folders to ensure that these types of characters |
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| are not being used. |
| Did you get an error message telling | Ignore this message. The drive will remount to the desktop. LaCie |
| you that the drive has been discon- | drives conserve power by spinning down when you set your com- |
| nected when coming out of sleep | puter to sleep mode, and when the computer is “revived” from sleep, |
| mode? | it does not give the drive enough time to spin up from its sleep |
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| mode. |
The drive is working | Are there other USB devices con- | Disconnect any other USB devices and see if the drive’s perfor- |
slowly. | nected to the same port or hub? | mance improves. |
