LaCie Golden Disk

Contacting Customer Support

User Manual

Page 22

 

 

6. Contacting Customer Support

■Before Contacting Customer Support

1.Read the User Manual and review the Troubleshoot- ing section.

2.Try to isolate the problem. If possible, make the drive the only external device connected to your computer, and make sure that all of the cables are correctly and securely attached.

If you have asked yourself all of the pertinent ques- tions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us using

the contacts on page 26. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:

❖The serial number of your LaCie drive

❖Operating system and version

❖Computer brand and model

❖Amount of memory installed on your computer

❖Names of any other devices installed on your computer, including CD/DVD burners

■Information to Include in Email Correspondence

Information

Where to Find Information

 

1.

LaCie Hard Disk serial number

Located on a sticker at the back of drive or on the original packaging

2.

LaCie Hard Disk file format

Mac users:

 

 

 

Select the Hard Disk icon on the desktop and press Command + I.

 

 

Windows users:

 

 

 

Right click the Hard Disk icon and select Properties.

 

3.

Macintosh/PC model

Mac users:

Mac.

4.

Operating system version

Click on the Apple icon in the menu bar and select About This

Windows users:

 

5.

Processor speed

 

Right click My Computer and select Properties > General.

 

6.

Computer memory

 

 

7.

The brands and models of other internal and external

Mac users:

Mac.

 

peripherals installed on your computer

Click on the Apple icon in the finder bar and select About This

 

 

Select More Info... The Apple System Profiler will launch and will list

 

 

your internal and external peripherals.

 

 

 

Windows users:

 

 

 

Right click My Computer and select Properties > Hardware.

 

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LaCie USB 2.0 user manual Before Contacting Customer Support, Information to Include in Email Correspondence
Page 22 Page 24

USB 2.0 specifications

LaCie USB 2.0 drives have cemented their position as an essential tool for both casual users and professionals alike. Renowned for their reliability and performance, these external storage solutions made significant strides in the data storage landscape since their inception.

One of the primary features of LaCie USB 2.0 drives is their plug-and-play functionality. Users can effortlessly connect the drive to any computer with a USB 2.0 port, and the device is recognized immediately. This simplicity has made it a favorite among those who appreciate ease of use without the need for complex setups. The drives are compatible with multiple operating systems, including Windows, macOS, and Linux, ensuring broad usability across different platforms.

Another standout characteristic is their storage capacity. LaCie USB 2.0 drives come in various sizes, ranging from a few gigabytes to several terabytes. This flexibility allows users to choose a device that meets their specific needs, whether it’s for simple file transfers, backing up essential documents or storing large multimedia files such as videos and high-resolution images.

Durability is yet another critical feature of LaCie USB 2.0 drives. Many models are designed with rugged exteriors that can withstand everyday wear and tear, as well as environmental challenges. This makes them an excellent choice for users who need reliable storage while on the go, such as photographers, videographers, and professionals who work in the field.

Data transfer speed is another essential characteristic. Although USB 2.0 offers speeds significantly lower than its successor, USB 3.0 and USB 3.1, it still provides satisfactory performance for most standard file operations. Users can expect transfer rates up to 480 Mbps, which, while not cutting-edge by today’s standards, suffices for the majority of everyday tasks and smaller file transfers.

Security is a vital aspect of data storage, and some LaCie USB 2.0 models come equipped with built-in encryption software. This feature allows users to protect their sensitive data easily, making it an invaluable tool for individuals concerned about privacy and data integrity.

In conclusion, LaCie USB 2.0 drives epitomize a balanced approach to excellence in the world of external storage. With their user-friendly design, diverse storage capacities, robust durability, adequate transfer speeds, and added security features, they remain a significant choice for anyone in need of reliable, portable storage solutions.
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