Lantronix XPort Technical Support

8: Troubleshooting

XPort™ User Guide 57

Technical Support

If you are experiencing an error that is not described in this user guide, or if you are

unable to fix the error, you may:

 Check our online knowledge base at http://www.lantronix.com/support.

 Contact Technical Support in the US:

Phone: 800-422-7044 (US only) or 949-453-7198

Fax: 949-450-7226

Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday

through Friday, excluding holidays.

 Contact Technical Support in Europe, Middle East, and Africa:

Phone: +49 (0) 89 31787 817

Email: eu_techsupp@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at:

http://www.lantronix.com/support.

When you report a problem, please provide the following information:

 Your name, and your company name, address, and phone number 

 Lantronix model number

 Lantronix MAC number

 Software version (on the first screen shown when you Telnet to port 9999)

 Description of the problem

 Status of the unit when the problem occurred (please try to include

information on user and network activity at the time of the problem).

Contents

Main Part Number 900-270 Revision E August 2004 XPort User Guide Copyright and Trademark Contacts Disclaimer and Revisions Contents Page Page 1: Using This Guide Purpose and Audience Chapter Summary Additional Documentation 2: Introduction Capabilities Applications Protocol Support Addresses and Port Numbers Hardware Address IP Address Port Numbers Assigning an IP Address 3: Getting Started Required Information Hardware Address IP Address Using DeviceInstaller to Assign an IP Address Assigning an IP Address Using Web-Manager to Configure the Unit Unit Configuration Settings Server Properties Port Properties Edit the following fields as necessary: Connect Mode Settings Dedicated Connection Flush Mode Input Buffer Packing Algorithm Additional Settings Page 4: Using Setup Mode for Configuration Accessing Setup Mode Using a Telnet Connection Using the Serial Port Page Server Configuration (Network Configuration) IP Address Set Gateway IP Address Netmask: Number of Bits for Host Part Note: Class A: 24 bits; Class B: 16 bits; Class C: 8 bits Channel 1 Configuration (Serial Port Parameters) Baudrate I/F (Interface) Mode I/F Mode: XPort-485 only Flow Port Number XPort User Guide 28 Connect Mode Connect Mode Option 7 6 5 4 3 2 1 0 Incoming Connection XPort User Guide 29 Response Command String Result if remote IP is 129.1.2.3 and remote port is 1234 XPort User Guide 30 Command String Result if remote IP is 129.1.2.3 and remote port is 1234 Page Page Remote IP Address Remote Port DisConnMode Flush Mode (Buffer Flushing) Pack Control DisConnTime (Inactivity Timeout) Send Characters Telnet Terminal Type Channel (Port) Password E-mail Settings E-mail Setup Trigger Setup Expert Settings TCP Keepalive time in seconds ARP Cache timeout in seconds High CPU Performance mode Monitor Mode at Bootup HTTP Port Number Security Settings Disable SNMP SNMP Community Name Disable Telnet Setup Disable TFTP Firmware Upgrade Disable Port 77FE (Hex) Disable Web Server Disable ECHO Ports Enable Encryption Encryption Tutorial Enable Enhanced Password Disable Port 77F0 (Hex) Factory Defaults Channel 1 Configuration Defaults Expert Settings Defaults Security Settings Defaults E-mail Settings Exit Configuration Mode 5: GPIO Interface Configurable Pins Features: Control Protocol Guidelines Commands XPort User Guide 47 Command 10h, Get Functions Command 11h, Get Directions Command 12h, Get Active Levels Examples Page 6: Updating Firmware Obtaining Firmware Reloading Firmware Using TFTP Recovering the Firmware Using the Serial Port and DeviceInstaller 7: Monitoring the Network Entering Monitor Mode via the Serial Port Entering Monitor Mode via the Network Port Monitor Mode Commands Page XPort User Guide 54 8: Troubleshooting Problems and Error Messages Problem/Message Reason Solution Page Page Technical Support