8: Troubleshooting

Technical Support

If you are experiencing an error that is not described in this user guide, or if you are unable to fix the error, you may:

‹Check our online knowledge base at http://www.lantronix.com/support.

‹Contact Technical Support in the US:

Phone: 800-422-7044 (US only) or 949-453-7198

Fax: 949-450-7226

Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday, excluding holidays.

‹Contact Technical Support in Europe, Middle East, and Africa:

Phone: +49 (0) 89 31787 817

Email: eu_techsupp@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at: http://www.lantronix.com/support.

When you report a problem, please provide the following information:

‹Your name, and your company name, address, and phone number 

‹Lantronix model number

‹Lantronix MAC number

‹Software version (on the first screen shown when you Telnet to port 9999)

‹Description of the problem

‹Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem).

XPort™ User Guide

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Lantronix XPort manual Technical Support, Email eutechsupp@lantronix.com

XPort specifications

The Lantronix XPort is a compact and powerful embedded networking module that enables devices to connect to the Internet and communicate over a network. Small in size yet packed with features, the XPort is ideal for applications that require network connectivity without the complexity and cost associated with traditional networking solutions.

One of the standout features of the XPort is its small form factor. Measuring just 1.6 inches by 1.9 inches, it is designed for seamless integration into a variety of devices, making it a popular choice for manufacturers looking to add networking capabilities to their products without occupying much physical space.

The XPort utilizes the robust and widely used TCP/IP protocol stack, allowing it to facilitate reliable data communication over the Internet and other IP networks. This provides developers with a familiar framework for implementing network functionality, while also ensuring compatibility with various networking standards.

Equipped with a built-in web server, the XPort allows for easy configuration and management through a standard web browser. This user-friendly feature enables developers and end users to interact with the device effortlessly, simplifying tasks such as firmware updates and network settings adjustments.

Another key technology employed in the XPort is its serial-to-Ethernet capabilities. This feature converts serial data from devices into network packets, enabling legacy devices that communicate through serial ports to be connected to modern networks. This is particularly beneficial for industries with a significant number of legacy devices still in operation.

The XPort also incorporates security features, including SSL and SSH, which help protect data transmitted over the network. These security measures are essential in today's digital landscape, where data breaches and unauthorized access are growing concerns.

With its low power consumption and versatile applications, the Lantronix XPort is suitable for a variety of IoT applications, including healthcare devices, industrial automation, and smart metering. Its ability to operate in harsh environments enhances its appeal to manufacturers looking to deploy reliable networking solutions.

In summary, the Lantronix XPort offers a blend of compact design, advanced networking capabilities, and essential security features, making it a valuable asset for any project requiring efficient network connectivity. Its compatibility with existing technologies and ease of integration make it an ideal choice for modern IoT applications.