MESSAGE OPTIONS*

Below is a summary of the options you can

use when accessing messages, after playing

messages, and when recording voice mail

messages.

*Message options vary based on media type.

FEATURE CODES*

*Some feature codes may not apply to your endpoint. For a list of feature
codes specific to your endpoint, consult the user guide.
TELEPHONE SYSTEM AND
VOICE MAIL FEATURE GUIDE

USING VOICE MAIL

To access your mailbox:

1. Dial the voice mail extension number.

2. Say “Login” or press and say or enter

your mailbox number.

3. Enter your password and press .

4. Voice mail plays the main menu for your

mailbox type and guides you through the

available options.

STANDARD VOICE MAILBOX MAIN MENU:

ADVANCED MAILBOX MAIN MENU:

#LISTENING TO MSGAFTER MSG PLAYS LEAVING MSG
1 Back Up Replay the
message
Replay the
message
2 Pause Reply to the
message
Append the
message
3 Skip forward Forward a copy Erase and
re-record
4 Lower volume Listen to previ-
ous msg
—
5 Play envelope Play envelope —
6 Increase vol-
ume
Listen to next
message
—
7 — Save the
message
—
8———
9 — Delete the
message
Access deliv-
ery options
* — — Cancel
# Skip to end — Send message
and exit
CODE FEATURE NAME CODE FEATURE NAME
391 Account Code – All Calls 324 Hunt Group Remove/Replace
390 Account Code – Optional 303 LCD Contrast Control
326 ACD Agent Log In 365 Message
327 ACD Agent Log Out 366 Message - Cancel Msg Left
328 ACD Agent Log In/out 368 Message -Cancel Msg On Endpt.
329 ACD Agent Wrap-up Term. 367 Message - Silent
375 Agent Help Request 314 Microphone Mute
376 Agent Help Reject 7Page
361 Automatic Intercom Access 325 Page Remove/Replace
360 Automatic Line Access 397 Program Buttons
350 Automatic Line Answer 392 Program Station Password
313 Background Music 6Queue (Callback) Request
355 Call Forward All Calls 385 Record-A-Call
357 Call Forward If Busy 380 Redial
356 Call Forward If No Answer 331 Redirect Call
358 Call Fwd. If No Answer/Busy 305 Reminder Message
5Conference 306 Reminder Message Cancel
394 Default Station 359 Remote Programming
307 Directory 4Reverse Transfer
300 Display Time And Date 396 Review Buttons
372 Do-Not-Disturb On/Off 377 Ring Intercom Always On/off
373 Do-Not-Disturb Override 398 Ring Tone Selection
395 Feature Button Default 382 Station Speed Dial
312 Group Listen 383 Station Speed Dial Program
319 Handsfree On/Off 354 System Forward On/Off
317 Headset On/Off 381 System Speed Dial
336 Hold – Individual 399 Switch Keymap
335 Hold – System 346 Transfer To Hold
330 Hookflash (Recall in Europe) 34 5 Transfer To Ring
TO... SAY PRESS
Access new voice mail messages “New” 1
Record voice mail messages “Record” 2
Access saved voice mail messages “Saved” 3
Access personal mailbox options “Personal” 4
Access message options “ Options” 5
Disable Automatic Speech Recognition “Disable” 8
TO... SAY PRESS
Access voice mail messages “Voice mail” 1
Record voice mail messages “Record” 2
Access e-mail messages “E-mail” 3
Access personal mailbox options “Personal” 4
Access message options “ Options” 5
Access faxes “Facsimile” 6
Disable Automatic Speech Recognition “Disable” 8
#