Lennox Hearth 8662 Liquid Crystal Display and Menu Buttons

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Inter-Tel® Model 8662 User Guide (ITP Mode)

FINDING YOUR WAY

Liquid Crystal Display and Menu Buttons

In addition to the various feature buttons, your Model 8662 endpoint contains an LCD

with six lines. The top two lines show call information and messages; the remaining

four lines display a menu, which changes according to the feature you are using.

To select an option, press the menu button closest to it. If there is only one option on a

line, such as DO-NOT-DISTURB, you can press the button on either side.

Because the display can only support 16 characters, you may see a few abbreviations.

The most commonly used abbreviations are provided in the table below.

ABBREVIATION WORD/PHRASE

ACCT CODE Account Code

CNF Conference

DEST Destination

DIR Directory

DND Do-Not-Disturb

EXT Extension

LOGS Call Logging

MSG Message

RCL Recall

SPKR Speaker

SPKRPHN Speakerphone

STN SPD Station Speed Dial

SYS SPD System Speed Dial

TFR Transfer

TG Trunk Group (a group of outside lines)

TRNK Trunk (an outside line)

MISSED (number) Missed Calls

DISPLAY WITH SIX

16-CHARACTER

LINES

MENU

SELECTION

BUTTONS

Contents

Main Page 1 QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL PLACING AN OUTSIDE CALL ANSWERING AN INTERCOM OR OUTSIDE CALL PLACING A CALL ON HOLD 2 P FORWARDING CALLS RESPONDING TO A WAITING CALL CHANGING VOLUME LEVELS 3 P TRANSFERRING A CALL TO AN EXTENSION/OUTSIDE NUMBER , or the flashing button to return to the caller. (Press TRANSFERRING A CALL TO VOICE MAIL 4 A RECORDING AND SENDING VOICE MAIL MESSAGES MESSAGE OPTIONS* # TELEPHONE SYSTEM AND V OICE M AIL FEATURE G USING VOICE MAIL STANDARD VOICE MAILBOX MAIN MENU: REMOTE FEATURE ACCESS DO-NOT-DISTURB MESSAGES DIALPAD CHARACTERS Notice PRODUCT DISPOSAL INSTRUCTIONS iii FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE CONTENTS PAGE Table of Contents iv CONTENTS PAGE Finding Your Way 2 W ABOUT THIS GUIDE ABOUT YOUR ENDPOINT 4 FINDING YOUR WAY Feature Button Functions Liquid Crystal Display and Menu Buttons 6 Message Indicator Lamp Power Requirements Endpoint Connectors Software and Firmware Updates 8 A BOUT VOICE M Page 10 Enterprise Messaging Automatic Speech Recognition (ASR) 12 WHAT YOU SEE AND HEAR S OFTWARE C Getting Started ADJUSTING YOUR ENDPOINTS VIEWING ANGLE ADJUSTING YOUR ENDPOINTS LCD CONTRAST SETTING UP VOICE MAIL Initializing Your Mailbox 16 Recording Your Personal Greetings 17 Recording Your Voice Mail Directory Name 18 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 19 Receiving Intercom Calls 20 Outside Calls Placing Outside Calls 21 Receiving Outside Calls Emergency Calls 22 Call Waiting PLACING CALLS ON HOLD 23 PLACING CONFERENCE CALLS 24 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 26 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls 28 REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR ENDPOINT Date, Time, Name, and Extension Number Outside Partys Name/Number USING A HEADSET 30 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 31 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages 32 ACCESSING YOUR MAILBOX DISABLING AND ENABLING ASR 34 ACCESSING VOICE MAIL MESSAGES Listening to Messages Page 36 Recovering Deleted Voice Mail Messages 37 Recording and Sending Voice Mail Messages 38 Canceling Unheard Voice Mail Messages 40 USING DO-NOT-DISTURB MODE Page 42 USING REMINDER MESSAGES Moving On 44 SETTING ENDPOINT PREFERENCES Changing Volume Levels Selecting a Ring Tone Enabling Background Music Changing Keymaps Enabling Automatic Call Answer 46 Changing the Language Returning to Default Operation SETTING MAILBOX PREFERENCES Changing Your Mailbox Password 48 Changing the Voice Mail Message Envelope Changing the Call Screening Transfer Method 50 Programming a Fax Destination Changing the Message Search Order Programming Remote Messaging 52 53 SPEED DIALING Station Speed D ial Programming Station Speed-Dial Numbers 54 55 Creating Station Speed-Dial Buttons Dialing Station Speed-Dial Numbers System Speed Dial 56 USING RECORD-A-CALL P Enabling Paging Making Pages 58 PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS 60 PROGRAMMING SECONDARY EXTENSION BUTTONS 61 USING ACCOUNT CODES SCREENING CALLS 62 USING CALL LOGGING 56789 TU OCT 23 08:23A SUSAN JONES 4809619000 WE OCT 24 10:30A 63 USING DIRECTORIES Telephone Directory Intelligent Directory Search (IDS) 67890 *JOHN SMITH JOHN TAYLOR << 21/35 >> 64 65 Basic Search 66 Voice Mail Directory 67 * 68 PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 69 Remote Feature Access 70 REQUESTING AGENT HELP 71 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 72 Logging In and Out of ACD Hunt Groups 73 Ending an ACD Hunt Group Call Page Using E-Mail Reader 76 E-MAIL READER FEATURES 78 USING YOUR ADVANCED MAILBOX SETTING UP YOUR E-MAIL PASSWORD 80 ACCESSING E-MAIL MESSAGES 82 83 USING MAIN MENU E-MAIL READER COUNT 84 ACCESSING FAX MESSAGES 85 RECOVERING DELETED MESSAGES 86 CHANGING MESSAGE ENVELOPES USING E-MAIL READER VOICE MAIL FLOWCHART (ADVANCED MAILBOX) Accept or press to accept the option. N OTE: Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ 92 Page 94 DEFAULT FEATURE CODES EXTENSION NUMBERS Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES GENERAL FEATURE CODES 96 Page Page Index A B C D E F G H I K L Q R S T U V W Z Page VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX) N m OTE: enu or say Accept or press to accept.