Lennox Hearth 8662 USING CALL LOGGING

62 Inter-Tel® Model 8662 User Guide (ITP Mode)

MOVING ON

USING CALL LOGGING

NOTE: Call Logging may or may not be available depending on your software version

and system settings.

The Call Logging feature stores a record of your missed, received, and dialed calls. A

maximum of 20 entries can be stored in each of the call logs. Use Call Logging to:

•View recent call activity

•View caller ID information

•Return or redial calls

To use Call Logging:

NOTE: At any menu level you can press to cancel or return to the previous menu,

or press to accept the menu option.

1. Dial or press the LOGS menu button.

2. Select one of the following options:

• Press or the MISSED CALLS menu button for missed calls.

• Press or the RECEIVED CALLS menu button for received calls.

• Press or the DIALED CALLS menu button for dialed calls.

• Press or the CLEAR CALL LOGS menu button to clear all Call Logging

entries.

3. Press the >> and << menu buttons or the high/low end of the Volume button to

scroll through the entries.

Call Logging displays the intercom or outside party’s name (if available) on the

first line, the extension or outside number (if available) on the second line, and

the date and time on the third line. (See the following examples.)

If the calling number is present but the caller’s name is unknown, the number dis-

plays only. If no Caller ID information is available, UNKNOWN CALLER dis-

plays.

To return a call or redial a number listed in a call log: Press or the CALL

NOW menu button while the number is displayed.

To delete entries: Press or the DELETE menu button to delete the displayed

entry, or press the DEL ALL menu button to delete all entries in the current call log.

#

333

1

2

3

4

JOHN SMITH

56789

TU OCT 23 08:23A

INTERCOM CALL OUTSIDE CALL

SUSAN JONES

4809619000

WE OCT 24 10:30A

#

0

Contents

Main Page 1 QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL PLACING AN OUTSIDE CALL ANSWERING AN INTERCOM OR OUTSIDE CALL PLACING A CALL ON HOLD 2 P FORWARDING CALLS RESPONDING TO A WAITING CALL CHANGING VOLUME LEVELS 3 P TRANSFERRING A CALL TO AN EXTENSION/OUTSIDE NUMBER , or the flashing button to return to the caller. (Press TRANSFERRING A CALL TO VOICE MAIL 4 A RECORDING AND SENDING VOICE MAIL MESSAGES MESSAGE OPTIONS* # TELEPHONE SYSTEM AND V OICE M AIL FEATURE G USING VOICE MAIL STANDARD VOICE MAILBOX MAIN MENU: REMOTE FEATURE ACCESS DO-NOT-DISTURB MESSAGES DIALPAD CHARACTERS Notice PRODUCT DISPOSAL INSTRUCTIONS iii FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE CONTENTS PAGE Table of Contents iv CONTENTS PAGE Finding Your Way 2 W ABOUT THIS GUIDE ABOUT YOUR ENDPOINT 4 FINDING YOUR WAY Feature Button Functions Liquid Crystal Display and Menu Buttons 6 Message Indicator Lamp Power Requirements Endpoint Connectors Software and Firmware Updates 8 A BOUT VOICE M Page 10 Enterprise Messaging Automatic Speech Recognition (ASR) 12 WHAT YOU SEE AND HEAR S OFTWARE C Getting Started ADJUSTING YOUR ENDPOINTS VIEWING ANGLE ADJUSTING YOUR ENDPOINTS LCD CONTRAST SETTING UP VOICE MAIL Initializing Your Mailbox 16 Recording Your Personal Greetings 17 Recording Your Voice Mail Directory Name 18 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 19 Receiving Intercom Calls 20 Outside Calls Placing Outside Calls 21 Receiving Outside Calls Emergency Calls 22 Call Waiting PLACING CALLS ON HOLD 23 PLACING CONFERENCE CALLS 24 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 26 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls 28 REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR ENDPOINT Date, Time, Name, and Extension Number Outside Partys Name/Number USING A HEADSET 30 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 31 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages 32 ACCESSING YOUR MAILBOX DISABLING AND ENABLING ASR 34 ACCESSING VOICE MAIL MESSAGES Listening to Messages Page 36 Recovering Deleted Voice Mail Messages 37 Recording and Sending Voice Mail Messages 38 Canceling Unheard Voice Mail Messages 40 USING DO-NOT-DISTURB MODE Page 42 USING REMINDER MESSAGES Moving On 44 SETTING ENDPOINT PREFERENCES Changing Volume Levels Selecting a Ring Tone Enabling Background Music Changing Keymaps Enabling Automatic Call Answer 46 Changing the Language Returning to Default Operation SETTING MAILBOX PREFERENCES Changing Your Mailbox Password 48 Changing the Voice Mail Message Envelope Changing the Call Screening Transfer Method 50 Programming a Fax Destination Changing the Message Search Order Programming Remote Messaging 52 53 SPEED DIALING Station Speed D ial Programming Station Speed-Dial Numbers 54 55 Creating Station Speed-Dial Buttons Dialing Station Speed-Dial Numbers System Speed Dial 56 USING RECORD-A-CALL P Enabling Paging Making Pages 58 PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS 60 PROGRAMMING SECONDARY EXTENSION BUTTONS 61 USING ACCOUNT CODES SCREENING CALLS 62 USING CALL LOGGING 56789 TU OCT 23 08:23A SUSAN JONES 4809619000 WE OCT 24 10:30A 63 USING DIRECTORIES Telephone Directory Intelligent Directory Search (IDS) 67890 *JOHN SMITH JOHN TAYLOR << 21/35 >> 64 65 Basic Search 66 Voice Mail Directory 67 * 68 PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 69 Remote Feature Access 70 REQUESTING AGENT HELP 71 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 72 Logging In and Out of ACD Hunt Groups 73 Ending an ACD Hunt Group Call Page Using E-Mail Reader 76 E-MAIL READER FEATURES 78 USING YOUR ADVANCED MAILBOX SETTING UP YOUR E-MAIL PASSWORD 80 ACCESSING E-MAIL MESSAGES 82 83 USING MAIN MENU E-MAIL READER COUNT 84 ACCESSING FAX MESSAGES 85 RECOVERING DELETED MESSAGES 86 CHANGING MESSAGE ENVELOPES USING E-MAIL READER VOICE MAIL FLOWCHART (ADVANCED MAILBOX) Accept or press to accept the option. N OTE: Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ 92 Page 94 DEFAULT FEATURE CODES EXTENSION NUMBERS Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES GENERAL FEATURE CODES 96 Page Page Index A B C D E F G H I K L Q R S T U V W Z Page VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX) N m OTE: enu or say Accept or press to accept.