TROUBLESHOOTING
Symptom | Possible Causes | Who Performs Corrective | Corrective Action |
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| Action |
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1. Fireplace turns off and will not | Fireplace has overheated. | Homeowner | The appliance is protected with a safety |
turn on and an audible beeping |
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| device to prevent it from overheating. If |
noise can be heard. |
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| the fireplace should overheat, a thermal |
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| switch will disconnect power to the |
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| unit and will not come back on without |
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| being reset. Reset it by turning the |
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| main power switch off (or optional wall |
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| switch or wall thermostat, if installed) |
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| and waiting 10 minutes then turning it |
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| back on. If the thermal switch continues |
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| to trip repeatedly contact a qualified |
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| service technician. |
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2. Flame is fixed (unmoving). | Wiring may be loose or the flame | Qualified service technician | Inspect all wiring for loose connec- |
| motor may be defective. |
| tions. If the wire connections are good, |
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| replace the flame motor. |
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3. Dim or poorly visible flame or log | Light bulb(s) burnt out or wiring | Homeowner | Inspect all wiring for loose connec- |
set and ember is not glowing. | is loose. |
| tions and repair or replace if neces- |
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| sary. Inspect light bulbs and replace |
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| if necessary. |
4. Flame sputters. | Flame motor is defective. | Qualified service technician | Replace flame motor. |
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5. Remote control does not work. | Low batteries.Unit switch and/or | Homeowner | Replace aa batteries in remote control. |
| wall switch in “on” position. |
| If problem persists, there may have |
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| been a loss of power to the unit as a |
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| possible result from a power failure |
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| (i.E. Breaker tripped). |
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| Turn off main power on/off switch (see |
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| figure 4) and/or optional wall switch (if |
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| applicable). |
6. Circuit breaker trips or fuse blows | Improper circuit current rating. | Qualified service technician | Check the house circuit to ensure it is |
when the unit is turned on. |
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| on a dedicated circuit with proper amp. |
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| Rating. If the circuit breaker continues |
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| to trip (or blown fuses), inspect wiring |
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| for a loose connection or a dead short. |
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| Repair or replace wiring and/or con- |
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| nectors as necessary. |
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NOTE: DIAGRAMS & ILLUSTRATIONS NOT TO SCALE. | 15 |
