TROUBLESHOOTING
Problem | Possible Cause | Corrective Action |
Unit does not have power. | The power cord is not correctly plugged | Plug power cord in correctly. |
| in. |
|
The Control Display is | The power cord is not correctly plugged | Plug power cord in correctly. |
blank. | in. |
|
| Control Board is inoperable. | Contact your maintenance person or |
| Transformer is inoperable. | Authorized Service agency. |
No water comes out of the | Unit in “STOP” mode | Set unit to “RUN” mode. |
filter system. | Optional Inlet Valve (if installed) is | Open Inlet Valve. |
| closed. |
|
| Optional Prefilter (if installed) is plugged. | Clean/replace Prefilter. |
| Optional Check Valve (if installed) is | Clean/replace Check Valve. |
| stuck closed. |
|
| End of capillaries plugged. | Clean/replace cartridge. |
| Valve/Controller Malfunction. | Replace Valve(s)/ Controller. |
Low water flow/pressure | See above. | See above. |
out of system. | System is flushing. | Wait for flush cycle to end. |
| Flushing program set incorrectly for | Decrease the Flush interval and increase |
| water conditions. | the flush duration. |
| Drain valve(s) stuck open. | Replace/rebuild valve(s). |
| Low inlet water pressure. | Boost pressure/replace pipes. |
Water tastes bad. | Storage/Shipping solution not complete- | Flush system longer. |
| ly flushed out. |
|
| Biological growth in pipes. | Sanitize plumbing. |
| Water conditions have changed. | Consider installing a taste and odor filter. |
| Broken Capillary in cartridge | Replace cartridge. |
Flush runs continuously. | Drain Valve(s) stuck open. | Replace/rebuild valve(s). |
| Controller sending continuous signal to | Replace Controller. |
| valve(s). |
|
Flush runs too long. | Program duration set too long. | Change flush duration. |
Flush occurs at time of | Interval flush set to interfere with high | Change interval program time, or consider |
high water usage. | water usage. | time of day flush. |
| Time of day flush set to interfere with | Chance time of day for flush to |
| high water use. | water usage time. |
Water splashes at drain | Drain line not positioned properly. | Reposition end of drain line. |
during flush. |
|
|
Water leaks at ends of | Cartridge end connections not tight. | Tighten with strap wrench if necessary. |
cartridge after changing | Lubricate | |
cartridge. |
| cant. |
| Replace |
P/N 1010852 Rev. C 04/06 | 17 |