Lenovo 310 Appendix A. Service and Support, Online technical support, Telephone technical support

Appendix A. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms.

Online technical support

Online technical support is available during the lifetime of a product at:

http://www.lenovo.com/support

Product replacement assistance or exchange of defective components also is available during the warranty period. A Lenovo technical support representative can help you determine the best alternative. In addition, if your Lenovo option is installed into a Lenovo computer, the option takes on the warranty of the computer in which it is installed. For many Lenovo computers, this can entitle the Lenovo option for warranty service up to three years.

Telephone technical support

Installation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing. After that time, the support is cancelled, or made available for a fee, at Lenovo’s discretion. Additional support is also available for a nominal fee.

Before contacting a Lenovo technical support representative, please have the following information available: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.

Your technical support representative might want to walk you through the problem while you are at your computer during the call.

Country or Region	Language	Telephone Number
Africa	--	Africa
		+44 (0)1475-555-055
		South Africa
		+27-11-3028888, 0800110756, and +27-11-3027252
		Central Africa
		Contact the nearest Business Partner
Argentina	Spanish	0800-666-0011
Australia	English	131-426
Austria	German	43 810-100654
		(Warranty service and support)
Belgium	Dutch	02-225-3611
		(Warranty service and support)
	French	02-225-3611
		(Warranty service and support)
Bolivia	Spanish	0800-10-0189
Brazil	Brazilian Portuguese	Calls made from within the Sao Paulo region
		(11) 3889-8986
		Calls made from outside the Sao Paulo region
		0800-701-4815

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