Mostsoftwareprogramshavebuilt-inhelpsystemsthatprovideinstructionsformosttasks.Ifyouare
havingdifcultyperformingaspecictaskwithinasoftwareprogram,refertothehelpsystemforthat
program.Helpsystemsaretypicallyaccessiblefromamenuorbuttonintheprogram,andfrequently
fromtheF1key.
IfyouarehavingdifcultywiththeWindowsoperatingsystemoroneofitscomponents,refertothe
Windowshelpsystem.ItisaccessiblefromtheWindowsStartmenu.
Todetermineifproblemsarecausedbynewlyinstalledsoftware,verifythat:
Yourcomputerhastheminimummemoryr equirementsneededtousethesoftware.Seethe
informationsuppliedwiththesoftwaretoverifymemoryrequirements.(Ifyoujustinstalledanadapter
ormemory,youmighthaveamemory-addressconict.)
Thesoftwareisdesignedtooperateonyourcomputer.
Othersoftwareworksonyourcomputer.
Thesoftwareyouareusingworkscorrectlyonanothercomputer.
Ifyoureceivedanyerrormessageswhileusingthesoftwareprogram,seetheprinteddocumentation
suppliedwiththesoftwareorthehelpsystemforthatsoftwareforadescriptionofthemessagesand
solutionstotheproblem.
Checkwithyoursoftwaremanufactur ertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.
Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,dothefollowing:
OntheWindows7operatingsystem,clickStartControlPanelSystemandSecuritySystem
SystemProtectionSystemRestore.Then,followtheinstructionsonthescreen.
OntheWindows8oper atingsystem,openControlPanelandclickSystemandSecuritySystem
SystemProtectionSystemRestore.Then,followtheinstructionsonthescreen.
Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand
reinstallit.
Iftheseactionsdonotcorrecttheproblem,youmightneedtechnicalassistance.Contactyoursoftware
manufacturerorseeChapter11“Gettinginformation,help,andservice”onpage115fordetails.
USBproblems
Symptom:TheUSBconnectorscannotbeaccessed.
Actions:
MakesuretheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB
devicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.
IftheUSBdevicehasitsownOn/Offswitch,makesureitisintheOnposition.
IftheUSBdevicehasanOnlineswitch,makesureitisintheOnlineposition.
IftheUSBdeviceisaprinter,makesurepaperisloadedcorrectly.
MakesureanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.
RefertothedocumentationfortheUSBdevice.
ResetthedevicebydetachingandreattachingtheUSBconnector.
Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogramtotesttheUSB
connector.IftheUSBdevicecamewithitsowndiagnostics,runthosediagnosticsagainsttheUSBdevice.
Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,andservice”onpage115.
Chapter10.Troubleshootinganddiagnostics113