Lenovo 3317, 4013, 5043, 5237, 5393, 5526, 6674, 3308, 4478 Chapter 7. Getting information, help, and service

Chapter 7. Getting information, help, and service

This chapter provides information about help, service, and technical assistance for

products manufactured by Lenovo.

Information resources

You can use the information in this section to access useful resources relatingto

your computing needs.

Online Books folder

The Online Books folder preinstalled on your computer contains the ThinkCentre

User Guide, which provides information about your computer to help you set up,

use, and maintain your computer. It requires no Internet access to view the

publications.

To view the publications, click Start →All Programs →Online Books →Online

Books, then double-click the appropriate publication for your computer. The

publications are also available on the Lenovo Support Web site at:

http://www.lenovo.com/support

Notes:

1. The publications are in PDF version. To view the publications, you need to

have the Adobe Reader program preinstalled on your computer.If the Adobe

Reader program has not been installed on your computer, a message will

appear when you attempt to view the PDF file and you will be guided through

the Adobe Reader installation.

2. The publications are available in other languages on the Lenovo Support Web

site at:

http://www.lenovo.com/support

3. If you want to install a different language version of the Adobe Reader

program rather than the version preinstalled on your computer, download the

language version of your choice from the Adobe Website at:

http://www.adobe.com

Lenovo ThinkVantage Tools

Note: The Lenovo ThinkVantage Toolsprogram is only available on computers

with the Windows 7 operating system from Lenovo.

The Lenovo ThinkVantage Toolsprogram helps you work more easily and securely

by providing easy access to various tools, such as:

vLenovo ThinkVantage Toolbox

vPassword Manager

vPower Manager

vProduct Recovery

vRescue and Recovery

vThinkVantage System Update

© Copyright Lenovo 2010 73

Contents

Main Page Page Page Contents Important safety information ......v Chapter 1. Product overview ......1 Chapter 2. Installing or replacing hardware..............15 Chapter 3. Recovery information . . . 51 Chapter 4. Using the Setup Utility program ..............59 Page Important safety information Page Chapter 1. Product overview Features 2 Page Specifications This section lists the physical specifications for your computer. 4 Software overview Software provided with your Windows operating system Software provided by Lenovo Lenovo ThinkVantage Toolbox Lenovo System Toolbox 6 PC-Doctor for Rescue and Recovery Adobe Reader Antivirus software Page Locating connectors on the rear of your computer 10 Locating components Locating parts on the system board Locating internal drives 12 Figure 5 shows the locations of the drive bays in your computer. Page Chapter 2. Installing or replacing hardware Handling static-sensitive devices Installing or replacing hardware Installing external options Removing the computer cover 16 Removing and reinstalling the front bezel Page Installing or replacing a PCI card 20 Installing or replacing a memory module 22 Replacing the power supply assembly 24 Replacing the heat sink and fan assembly 26 Replacing the microprocessor 28 Page Replacing the optical drive 30 Connecting a SATAdrive Replacing the primary hard disk drive 32 Page 34 Replacing the secondary hard disk drive 36 Page Replacing the card reader 38 Page Replacing the front fan assembly 40 Page 42 Replacing the rear fan assembly Replacing the keyboard 44 Replacing the mouse Completing the parts replacement 46 Obtaining device drivers Installing security features Integrated cable lock 48 Padlock Password protection Erasing a lost or forgotten password (clearing CMOS) 50 Chapter 3. Recovery information Creating and using recovery media Creating recovery media Using recovery media 52 Performing backup and recovery operations Performing a backup operation Performing a recovery operation Using the Rescue and Recovery workspace 54 Creating and using rescue media Creating rescue media Using rescue media Creating and using a recovery repair diskette 56 Creating a recovery repair diskette Using a recovery repair diskette Installing or reinstalling device drivers Setting a rescue device in the startup sequence Solving recovery problems 58 Chapter 4. Using the Setup Utility program Starting the Setup Utility program Viewing and changing settings Using passwords Password considerations Set Power-On Password 60 Set Administrator Password Setting, changing, or deleting a password Enabling or disabling a device Selecting a startup device Selecting a temporary startup device Viewing or changing the startup device sequence Exiting from the Setup Utility program 62 Chapter 5. Updating system programs Using system programs Updating (flashing) BIOS from a disc Updating (flashing) BIOS from your operating system Recovering from a POST/BIOS update failure 64 Page Page Chapter 6. Troubleshooting and diagnostics Basic troubleshooting Diagnostic programs Lenovo ThinkVantage Toolbox 68 Lenovo System Toolbox PC-Doctor for Rescue and Recovery PC-Doctor for DOS Creating a diagnostic disc Running the diagnostic program from the diagnostic disc Cleaning the mouse 70 Optical mouse Non-optical mouse Page Chapter 7. Getting information, help, and service Information resources Online Books folder Lenovo ThinkVantage Tools ThinkVantage Productivity Center Lenovo Welcome 74 Access Help Safety and warranty Lenovo Web site (http://www.lenovo.com) Help and service Using the documentation and diagnostic programs Calling for service Using other services 76 Page Page Appendix. Notices Television output notice European conformance CE mark Trademarks 80 Index A B C D E K L 82 M N T U V W