Gettinghelpandservice
Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformationaboutLenovoproducts,you
willndawidevarietyofsourcesavailablefromLenovotoassistyou.Thissectioncontainsinformation
aboutwheretogoforadditionalinformationaboutLenovoandourproducts,whattodoifyouexperiencea
problemwithyourcomputer,andwhomtocallforserviceshoulditbenecessary.
Informationaboutyourcomputerandpreinstalledsoftware,ifany,isavailableinthedocumentationthat
comeswithyourcomputer.Thatdocumentationincludesprintedbooks,onlinebooks,READMEles,and
helples.Inaddition,informationaboutLenovoproductsisavailableontheWorldWideWeb.
MicrosoftServicePacksarethelatestsoftwaresourceforWindowsproductupdates.Theyareavailablevia
Webdownload(connectionchargesmayapply)orviadisc.Formorespecicinformationandlinks,please
gotohttp://www.microsoft.com.LenovooffersUpandRunningtechnicalassistancewithinstallationof,or
questionsrelatedto,ServicePacksforyourLenovo-preloadedMicrosoftWindowsproduct.Forinformation,
pleasecontacttheCustomerSupportCenter.
Usingdiagnosticprograms
Manycomputerproblemscanbesolvedwithoutoutsideassistance.Ifyouexperienceaproblemwithyour
computer,therstplacetostartisthetroubleshootinginformationofyourcomputerdocumentation.Ifyou
suspectasoftwareproblem,seethedocumentation,includingREADMElesandonlinehelp,thatcomes
withtheoperatingsystemorapplicationprogram.
ThinkPadnotebookscomewithasetofdiagnosticprogramsthatyoucanusetohelpyouidentifyhardware
problems.See“Diagnosingproblems”onpage207forinstructionsonusingthediagnosticprograms.
TheTroubleshootinginformationorthediagnosticprogramsmighttellyouthatyouneedadditionalor
updateddevicedriversorothersoftware.LenovomaintainspagesontheWorldWideWebwhereyoucan
getthelatesttechnicalinformationanddownloaddevicedriversandupdates.
LenovosupportWebsite
Technicalsupportinformationisavailableat:
http://www.lenovo.com/support
Thisportalisupdatedwiththelatestinformationaboutthefollowingsubjects:
•Downloads&Drivers:Downloaddrivers,ashBIOS,andupdateyoursoftware
•Warranty:Checkyourwarrantystatusandupgradeyourwarranty.
•TechnicalSupport:ClickNeedHelp?forself-helptipstohelpdiagnoseaproblem.
•ThinkVantage:LearnmoreaboutThinkVantagesoftwaretoimproveproductivityandr educecost.
•LenovoForums:Searchthecommunityknowledgebaseforyourcomputertoshareanddiscover
informationwithotherusers.
•UserGuides&Manuals:Readorprintanypublicationsrelatedtoyourproduct.
CallingLenovo
Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,duringthewarrantyperiod,youcan
gethelpandinformationbytelephonethroughtheCustomerSupportCenter.Thefollowingservicesare
availableduringthewarr antyperiod:
•Problemdetermination-Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
236UserGuide