Chapter 6. Troubleshooting

BIOS password problems

I forgot my password.

If you forget your user password, you must ask the

 

system administrator to reset your user password.

 

If you forget your HDD password, a Lenovo

 

authorized servicer cannot reset your password or

 

recover data from the hard disk. You must take your

 

computer to a Lenovo authorized servicer or a

 

marketing representative to have the hard disk drive

 

replaced. Proof of purchase is required, and a fee will

 

be charged for parts and service.

 

If you forget your administrator password, a Lenovo

 

authorized servicer cannot reset your password. You

 

must take your computer to a Lenovo authorized

 

servicer or a marketing representative to have the

 

system board replaced. Proof of purchase is required,

 

and a fee will be charged for parts and service.

Sleep problems

The critical low-battery error message appears, and the computer immediately turns off.

The computer enters sleep mode immediately after Power-on self-test (POST).

The battery power is getting low. Connect the AC adapter to the computer.

Make sure that:

-The battery is charged.

-The operating temperature is within the acceptable range. See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.

Note: If the battery is charged and the temperature is within range, have the computer serviced.

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Lenovo 4376XC5, 59359210, 4376XC3, U310 Touch, U410 Touch manual Troubleshooting Bios password problems, Sleep problems

U310 Touch, 59359210, U410 Touch, 4376XC3, 4376XC5 specifications

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