Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 7, “Troubleshooting and diagnostics,” on page 27. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 41.

If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 28.

Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support/ and follow the instructions.

Calling for service

During the warranty period you can get help and information by telephone through the Customer Support Center.

These services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) available that apply to your hardware.

These items are not covered by the warranty.

vReplacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support/ and click Support phone list or refer to the safety and warranty information provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

If possible, be at your computer when you call. Have the following information available:

vMachine type and model

Chapter 9. Getting information, help, and service 43

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Lenovo 7815, 9683, 9689, 9684, 9685, 9682, 9690, 9687, 9680 Using the documentation and diagnostic programs, Calling for service
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7814, 7813, 7819, 7818, 7816 specifications

Lenovo has carved a niche for itself in the realm of computing with its extensive lineup of laptops and desktops. Among these, models like the Lenovo 9683, 7817, 7818, 9688, and 7815 stand out due to their impressive specifications, innovative technologies, and suitability for various user needs, from casual computing to business applications.

The Lenovo 9683 series is recognized for its robust performance and sleek design. It often features the latest Intel or AMD processors, providing users with the power to handle multitasking efficiently. The graphics capabilities are equally noteworthy, with options for discrete GPUs that enhance visual performance for gaming and graphics-intensive applications. The display on the 9683 is typically vibrant, often featuring high-resolution panels that offer rich colors and wide viewing angles, ideal for content consumption and creation.

Moving on to the Lenovo 7817 and 7818 models, these are tailored for business professionals. The 7817 emphasizes security and productivity, often equipped with advanced features like fingerprint readers and smart card readers. Collaboration tools are integrated seamlessly, making it easier for teams to connect and communicate. With long battery life and a lightweight design, the 7817 is perfect for on-the-go professionals. The 7818, while retaining similar features, offers additional performance capabilities, often boasting enhanced cooling systems and upgraded RAM options for streamlined workflows.

The Lenovo 9688 model further enhances the blend of performance and portability. This model usually incorporates cutting-edge connectivity features, such as Wi-Fi 6 and Bluetooth 5.0, ensuring faster data transfer and a more reliable connection to peripherals. The keyboard layout is designed for comfort and efficiency, making it suitable for long typing sessions.

Finally, the Lenovo 7815 stands out in the lineup for its all-around value. Often featuring an excellent balance between performance and affordability, this model includes integrated graphics suitable for everyday tasks and casual gaming. The full-HD display provides a crisp visual experience, making it suitable for both work and entertainment. Its commitment to build quality and user-friendly interface makes it a top choice for students and general users alike.

In summary, the Lenovo 9683, 7817, 7818, 9688, and 7815 embody the brand's commitment to innovation, performance, and usability, making them suitable choices for a diverse range of consumers looking for reliability in their computing devices.
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