Manuals / Lenovo / Computer Equipment / Personal Computer

Lenovo Desktop PC warranty CRU and On-site Service

Models: Desktop PC

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charges may apply outside your Service Provider’s normal service area, contact your local Service Provider representative or your reseller for country and location specific information.

1.Customer Replaceable Unit (″CRU″) Service

Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement.

2.On-site Service

Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to a designated service center.

3.Courier or Depot Service *

You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping container will be provided to you for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification.

4.Customer Carry-In or Mail-In Service

You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the failing Machine suitably packaged to a designated location. After the Machine has been repaired or exchanged, it will be made available for your collection or, for Mail-in Service, the Machine will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. You are responsible for the subsequent installation and verification of the Machine.

5.CRU and On-site Service

This type of Warranty Service is a combination of Type 1 and Type 2 (see above).

6.CRU and Courier or Depot Service

This type of Warranty Service is a combination of Type 1 and Type 3 (see above).

Chapter 3. Lenovo Statement of Limited Warranty

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Lenovo Desktop PC warranty CRU and On-site Service
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Desktop PC specifications

Lenovo desktop PCs are known for their innovative technologies, robust performance, and reliability, making them ideal for both home and business use. With a diverse range of models, Lenovo caters to various needs, whether for gaming, content creation, or general office work.

One of the standout features of Lenovo desktops is the integration of the latest Intel and AMD processors. These powerful CPUs deliver exceptional speed and efficiency, allowing users to tackle demanding applications and multitask with ease. The cutting-edge processors are complemented by ample RAM options, often up to 64GB, ensuring smooth operation even when running multiple applications simultaneously.

Lenovo's desktops come equipped with advanced graphics options. For gamers and creative professionals, models featuring NVIDIA GeForce or AMD Radeon graphics cards offer immersive visuals, making them suitable for high-definition gaming and graphic design work. The combination of high-quality graphics and powerful processors enhances the overall user experience, providing stunning visuals and fast rendering times.

Storage is another crucial aspect of Lenovo desktops, with options ranging from traditional hard disk drives (HDDs) to fast solid-state drives (SSDs). The inclusion of SSDs not only enhances boot times but also significantly speeds up data access and application loading. Users can choose from various configurations, giving them the flexibility to select the right balance between storage capacity and performance.

Lenovo desktops are also designed with connectivity in mind. They offer multiple USB ports, HDMI outputs, and Ethernet connections to ensure seamless integration with other devices and networks. Many models include built-in Bluetooth and Wi-Fi capabilities, allowing users to connect wirelessly with ease.

Thermal management is an essential characteristic of Lenovo PCs, ensuring optimal performance even during heavy workloads. Advanced cooling systems help prevent overheating, extending the lifespan of the components and maintaining peak performance.

Another notable aspect of Lenovo desktops is their user-friendly designs. Many models come with easy-to-access components for upgrades, ensuring that users can update their systems as needed. Additionally, Lenovo's commitment to sustainability ensures many of their products are energy-efficient, contributing to a lower carbon footprint.

Whether for home entertainment, professional work, or gaming, Lenovo desktop PCs offer a reliable solution packed with advanced features and technologies, making them a leading choice in the market.