Help and service information
This section contains information on how to obtain online and telephone technical support.
Online technical support
Online technical support is available during the life of your product. Online assistance can be obtained through the Personal Computing Support Web site and the IBM Automated Fax System.
Online technical support
IBM Personal Computing Support Web http://www.ibm.com/pc/support site
During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the HelpCenter will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including
If you are unable to correct the problem yourself contact your dealer, retailer, or other IBM authorized service. Support phone numbers are also available by clicking HelpCenter phone list on the IBM support Web page at
http://www.ibm.com/pc/support
Before calling, please have available as much of the following information as possible:
1.Type, model and serial number fron the label on the back of your monitor.
2.Purchase receipt.
3.Description of problem.
4.Computer type and model.
5.System configuration(hardware fitted etc.)
6.System BIOS version number.
7.Operating System and version number
8.Display driver version number.
