Appendix A. Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

Getting help on the Web -------------------------------------------------------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com.

You can find support information for your Lenovo computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the customer support center --------------------------------------------------------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period:

Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

Identification of software problem sources

Configuration of BIOS as part of an installation or upgrade

Changes, modifications, or upgrades to device drivers

Installation and maintenance of network operating systems (NOS)

Installation and maintenance of application programs

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Lenovo 2958XFU, G550 manual Appendix A. Getting help and service, Calling the customer support center

G550, 2958XFU specifications

The Lenovo 2958XFU G550 is a reliable and versatile laptop designed primarily for everyday computing tasks, making it a suitable option for both students and professionals. Launched in an era where portability and functionality took precedence, the G550 successfully combines essential hardware with user-friendly features.

One of the standout aspects of the Lenovo G550 is its 15.6-inch display, which offers a resolution of 1366 x 768 pixels. This display size strikes a balance between portability and usability, making it convenient to carry while providing ample screen real estate for productivity tasks such as word processing, web browsing, and multimedia consumption. The screen is designed with anti-glare technology, which helps reduce reflections and improves viewing comfort during extended use.

Powering the G550 is a robust Intel Core processor, which ensures smooth performance across a wide range of applications. The laptop typically comes with 2GB of RAM, allowing users to run multiple applications simultaneously without significant slowdowns. For storage, it features a spacious 320GB hard drive, providing sufficient space for documents, multimedia files, and additional software. This combination of CPU and storage makes the G550 an adept machine for daily tasks, including data analysis, spreadsheet management, and light gaming.

In terms of connectivity, the G550 offers multiple options. It includes USB ports for peripheral devices, an HDMI port for connecting to external displays, and an Ethernet port for wired internet access. Additionally, built-in Wi-Fi ensures that users can connect to wireless networks with ease. The inclusion of a multi-in-one card reader further enhances its functionality, allowing for quick file transfers from cameras and other devices.

Another notable characteristic of the Lenovo G550 is its full-sized keyboard, which is designed for comfortable typing. The tactile feedback of the keys contributes to an enhanced typing experience, making it easier to work on documents for extended periods. The trackpad is responsive and supports multi-touch gestures, facilitating seamless navigation through the operating system.

Overall, the Lenovo 2958XFU G550 presents a well-rounded package for users seeking a dependable laptop for everyday tasks. Its balance of performance, functionality, and user-centric features makes it a valuable choice in the world of portable computing. Whether used for education, work, or casual use, the G550 delivers an intuitive and efficient experience for a wide array of computing needs.