Appendix A. Getting help and service | Lenovo K23 instruction

Appendix A. Getting help and service

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available:

•Machine Type and Model

•Serial number of your computer and your proof of purchase

•Description of the problem

•Hardware and software configuration information for your system

Note: For the latest list of customer support center telephone numbers and hours of operation, visit the Support Web site at http://consumersupport.lenovo.com. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

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Lenovo K23 manual Appendix A. Getting help and service

Contents

Lenovo K23 First Edition July Copyright Lenovo Respective Users Explanation of hard disk capacity Page Page Contents Contents Appendix C. Lenovo limited Appendix F. Features125 127 Important safety information Important safety information„ Read this first Iii Important safety information Unpack Important safety information Working place Important safety information On using Important safety information Vii Important safety information Service and upgrades Viii Getting to know your computer Getting to know your computer Built-in TouchpadMicrophone ESATA/USB Left-side viewCombo port Right-side view USB port Wireless device SwitchDisplay latch Integrated AC power Adapter jack Bottom view Battery pack Battery latch manual „ Connect to the power Install the battery packLearning the basics „ Read the manuals „ Configure the operating system „ Turn on the computerLearning the basics Putting your computer into standby/sleep state „ Shutting down your computer „ Checking battery status Using AC adapter and battery„ Charging the battery „ Removing the battery pack „ Handling the battery Using the touchpad Left click button Using the keyboard „ Numeric keypad „ Function key combinations Learning the basics Special buttons Custom button Learning the basics Mute buttonOneKey Rescue System button System status indicators C d Securing your computer „ Attaching a security lock not supplied „ Using passwords „ Fingerprint reader Connecting external devices „ Using memory cards not supplied „ Inserting a memory card „ Connecting an ExpressCard device„ Removing a memory card Learning the basics Inserting an ExpressCard/34 device Removing an ExpressCard/34 device „ Connecting a universal serial bus USB device Enabling Bluetooth communications on your computer Using the Internet Wired connection „ Software configuration Using the Internet„ Hardware connection Cable Wireless connection Wi-Fi „ Using Wi-Fi/WiMax specific models only Enabling wireless connectionSoftware configuration Hardware connection „ Using Mobile Broadband specific models only Inserting the SIM card Using the Internet OneKey Rescue System OneKey Rescue System„ Introduction OneKey Rescue System OneKey Rescue System Troubleshooting Frequently asked questions Troubleshooting Where are the recovery discs? When do I need to restore the system to the factory status? Troubleshooting Display problems Password problem Computer is on Troubleshooting Keyboard problems Standby or hibernation problems Computer does not return from standby mode and does not work Troubleshooting Computer screen problems Screen is blank Battery problems Troubleshooting Sound problemsHard disk drive problem OneKey Rescue System problems Troubleshooting Startup problemOther problems Connected external „ To replace the battery Replacing the batteryUpgrading and replacing devices Upgrading and replacing devices Replacing the hard disk drive Handling a hard disk drive Upgrading and replacing devices Upgrading and replacing devices Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Appendix A. Getting help and service Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and service Appendix A. Getting help and service Warranty Service Telephone Numbers Getting help around the world Appendix B. Use, and care Information „ Be careful about where and how you workCaring for your computer „ Notice of static-electricity Appendix B. Use, and care Information „ Be gentle with your computer „ Carry your computer properly „ For outdoor use „ Handle storage media and drives properly „ Take care in setting passwords „ Data safety„ Other important tips Appendix B. Use, and care Information Accessibility and comfort „ Ergonomic information „ What if you are traveling? „ Questions about vision? Maintenance „ General tips for maintenance Appendix B. Use, and care Information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display Appendix C. Lenovo limited warranty „ What this warranty covers „ What your service provider will do to correct problems „ How to obtain warranty serviceAppendix C. Lenovo limited warranty Information „ Replacement of a product or part „ Your additional responsibilities „ Use of personal information „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ Other rights „ European Economic Area EEA „ Lenovo Turkey address Lenovo Technology B.V. Turkiye Istanbul Subesi Warranty information „ Types of warranty service Customer Replaceable Unit CRU Service Courier or Depot Service Appendix C. Lenovo limited warranty On-site ServiceCustomer Carry-In or Mail-In Service Appendix C. Lenovo limited warranty Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification notice Lenovo License Agreement Entitlement License Transferability Software Product Specifications 100 No WarrantyAppendix E. Notices Charges 101 Appendix E. Notices Limitation of Liability Appendix E. Notices Consumer Rights 102General Appendix E. Notices Dispute Resolution 103 Energy Star model information 104 Windows XP 105Windows 106 107 „ Wireless interoperability 108 „ Usage environment and your health 109 „ Safety information related to Mobile Broadband 110 111 „ Federal Communications Commission FCC Statement Electronic emissions notices112 „ Industry Canada Class B Emission Compliance Statement 113 „ German Class B Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada114 115 „ European Union Compliance Statement Class B Compliance 116 117 „ Korea Class B „ Japan Compliance Statement for Power line Harmonics118 „ General recycling statement Weee and recycling statements119 EU Weee statements 120 Japan recycling statements 121 „ Disposing of a Lenovo Computer Components 122 123 124 Appendix F. Features and specifications 125Model Name K23 Form Factor 126 Appendix F. Features and specifications PortsOthers 127 Trademarks Index 128 129 Index 130 Do not Return IT to the Store If your product is not working correctly New World. New Thinking.TM