Date and time Update to be
Visible on the Website Country or
Regions Language Old Telephone Number(s) New Telephone
Number(s) Hours of Operation Applic
able to
IWS
30-Nov-12 0000 GMT -5:00 Bahamas New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Barbados New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Bermuda 1-800 426 7378 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 British Virgin
Islands New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -5:00 Cayman Islands New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Curacao New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Grenada New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Guyana New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -5:00 Jamaica 1-800 426 7378 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Montserrat New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0700 GMT -6:00 Nicaragua Spanish, 001-800-220-1830 001-800226-0334 7 am - 9 pm Monday - Sunday
30-Nov-12 0000 GMT -4:00 Puerto Rico New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 St Kitts New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 St Lucia New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 ST MAARTEN New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 St Vincent New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -3:00 Suriname New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Trinidad and
Tobago New 1-8666269587 24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 US Virgin
Islands New 855-882-4402 24 hours a day 7 days a week
30-Nov-12 0000 GMT -5:00 CANADA English, French 1-800-565-3344 8882523099 24 hours a day 7 days a week
30-Nov-12 0000 GMT -5:00 UNITED
STATES English 1-800-426-7378 855-882-4402 24 hours a day 7 days a week
Calls made from within the Sao
Paulo region 0800 885 0500 (Toll
(11) 3889-8986 Free) (11) 3140-0500 8 AM - 8 PM Monday - Friday
17-Dec-12 0800 GMT -2:00 BRAZIL Portuguese Yes
Calls made from outside the Sao (Standard Charges 8 AM - 5 PM Saturday
Paulo region Apply)
0800-701-4815
English
English
Yes
Appendix A. Service and Support A-5
English