TECHNICAL SUPPORT (FAQ)
Problem & Question |
| Possible Solution | |
Power LED is not on |
| *Check if the Power Switch is in the ON | |
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| position |
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| *Power Cord should be connected |
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| *Check the Power socket. |
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| *Replace new Power Cord. |
No picture, the LED indicator is | *The Signal Cable should be completely | ||
light up |
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| connected to the computer. |
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| *If it is orange, then the monitor and the |
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| computer are in dormancy mode. You |
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| need press your keyboard or move the |
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| mouse to reactivate the system. |
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| *If it is blue, please adjust the |
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| brightness and contrast by OSD menu. |
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| *Check that the computer is switched on. |
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| *Check that the signal’s pin are bent or |
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| broke. |
Picture is gray |
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| *adjust the brightness and contrast |
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| controls. |
Picture bounces or a wave | *Move electrical devices that may cause | ||
pattern is present in the picture | electrical interference. | ||
Picture is fuzzy |
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| *19” LCD monitor’s true (physical) |
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| resolution is 1440 x 900. Under the |
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| resolution, it will get the best display. |
Missing one of the primary | *Inspect the monitor’s video cable and | ||
colors (RED, | GREEN, or | make sure that none of the pins are | |
BLUE) |
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| bent or broke (the pin’s number |
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| reference to figure 6) |
Screen image is not centered or | *Adjust pixel frequency (CLOCK) and | ||
sized properly. |
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| FOCUS or press |
Picture has color defects |
| *Adjust RGB color or select color | |
(white does not look white) | temperature | ||
Poor brightness or contrast | *When the brightness of the screen | ||
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| lowers after being used for a certain |
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| period and the function of the display is |
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| affected, send it to our authorized |
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| service center for repair. |
Horizontal | or | vertical | *Use Win 95/98/2000/ME shutdown mode |
disturbancies on the screen | Adjust CLOCK and FOCUS or perform | ||
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| hot- key |
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| 12 |
