Troubleshooting
General Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Installation
Symptom | Possible Cause(s) | Possible Solution(s) |
Cannot direct enter | (TV in | If Installer Menu item 028 CH. OVERIDE is set to 0, only |
channel number. | Menu item 028 CH. OVERIDE is set to | channels that are active in the TV’s channel lineup can be |
| 0, i.e., disabled (recommended setting). | selected. Set CH. OVERIDE to 1 to allow access for direct |
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| keypad entry to all channels. |
| (TV in FTG Mode) The channel entered | Channel access is restricted to channels included in the FTG |
| is not part of the FTG Channel Map. | Channel Map. If necessary, make changes to the FTG |
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| Channel Map using the FTG File Manager or the FTG Device |
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| Configuration Application, as appropriate. |
Picture Reception and Sound
Symptom | Possible Cause(s) | Possible Solution(s) | ||
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No picture. | TV is turned OFF. | • | Turn TV ON. | |
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| • | Power failure? | |
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| Antenna/cable not connected. | Connect antenna/cable signal to TV. | ||
| Connections incorrect. | Check connections on TV. | ||
| MPI not connected. | If applicable, connect MPI cable to MPI device. | ||
| Encrypted program. | Try another channel. | ||
| Wrong tuning band. | Adjust Installer Menu settings. | ||
Normal picture, | Audio muted. | Press MUTE or use Volume Up key to increase sound level. | ||
poor or no sound. |
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Broadcast problem. | Try a different channel. | |||
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Erratic Operation |
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Symptom | Possible Cause(s) | Possible Solution(s) | ||
Installer Menu setup. | Wrong Installer Menu settings. | Adjust Installer Menu settings as required. | ||
Installer Remote |
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Symptom | Possible Cause(s) | Possible Solution(s) | ||
Remote doesn’t work. | Remote not in TV Mode. | Use MODE key to select “TV”; puts remote into TV Mode. | ||
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| Not aimed at IR remote sensor. | Point remote at IR receiver on TV. | ||
| Remote too far from IR sensor. | Move remote closer to IR receiver on TV or darken room. | ||
| MPI not connected. | If applicable, connect MPI cable to MPI device. | ||
| IR path to TV’s receiver obstructed. | Remove obstructions. | ||
| Weak batteries. | Replace batteries. | ||
| Wrong battery polarity. | Check that “+” and | ||
| Too much light in room. | Dim room light. | ||
| Wrong Installer Remote. | Requires compatible Installer Remote. Contact your LG dealer. | ||
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