Troubleshooting (Cont.)
Commercial Mode Check / FTG Operation Troubleshooting
Commercial Mode Check
Use this flowchart to determine whether the TV is currently in Commercial Mode.
Press POWER on
Installer Remote.
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TV | turned | No |
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| Plug into AC |
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ON? |
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| to AC |
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| Power outlet. |
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| Power? |
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| Bad |
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| TV |
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Leave the TV set ON, |
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and press MENU |
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SETTINGS on the |
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Installer Remote. |
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Function | No |
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| No | TV is not in Commercial | ||||||||
| SETTINGS repeatedly |
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Menu |
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| Mode. Call Technical | ||||||||||
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| as if to access the |
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on display? |
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| Support for assistance. | ||||||||||
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| Installer Menu. |
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| Yes |
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| Yes |
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TV is in
Commercial Mode.
TV is in
Commercial Mode.
FTG Operation Troubleshooting
The following table provides troubleshooting information for when the EBL is configured for FTG Mode operation.
Symptom | Possible Cause(s) | Solution(s) | |
Communication Error | Cable(s) not connected. | Check and connect communication cables. | |
(“Communications |
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TV not powered. | Check/connect the TV power cord. | ||
Timeout”) | |||
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TV not turned ON. | TV needs to be turned ON (default setting of Installer Menu | ||
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| item 118 POWER SAVINGS). | |
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| Wrong COM | In the FTG Device Configuration Application, select the | |
| (communication) port. | correct COM port for the cable being used. | |
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73 |