LG Electronics 55EA8800 owner manual Troubleshooting, Problem Solution

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38TROUBLESHOOTING

TROUBLESHOOTING

Problem	Solution
Cannot control the TV with the remote	yyCheck the remote control sensor on the product and try again.
	yyCheck if there is any obstacle between the product and the remote control.
control.	yyCheck if the batteries are still working and properly installed ( to ,	to ).
No image display and no sound is	yyCheck if the product is turned on.
	yyCheck if the power cord is connected to a wall outlet.
produced.
	yyCheck if there is a problem in the wall outlet by connecting other products.
	yyCheck the power control settings. The power supply may be interrupted.
The TV turns off suddenly.	yyCheck if the Off Time / Sleep Timer feature is activated in the TIME settings.
	yyIf there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of inactivity.
If Skype doesn’t start	yyCheck whether the Video Call Camera is properly connected to the USB port on the TV.
	yyCheck the network connection status.
If the Notification Window is not	yyCheck that your status is not set as Do not disturb.
displayed when a call is received	yyWhen using certain TV functions, incoming calls can’t be received
	(e.g. during a software update, etc.).
	yyCheck Privacy Settings is Allow calls from people in my contact list only.
If there’s echo (e.g. when you hear	yyChange the home theater audio setting to stereo rather than surround.
your own voice played back through	yyReduce the speaker volume.
the speakers)	yyToo much echo in the room can decrease audio quality.
	yyTest microphone using the Echo / Sound Test Service.
If you’re not able to receive any video	yyInternet or network congestion can degrade video quality.
or if it is of low quality	yyUsing wireless can also degrade video quality. We recommend using a wired internet connection.
	yyScreen quality can decrease when using Zoom-In. We recommend you use minimum zoom during video
	calls.
	yyCheck whether the call quality information is marked as critical. If this is the case, video quality can be
	degraded.
If the call ends abruptly	yyWhen certain TV functions are activated, the call may be disconnected. (e.g. Sleep timer, etc.)
	yyDo not unplug the Video Call Camera during a call.
If the Skype menu does not appear on	yyConnect the camera to your TV, then update the software. For details about how to update the software,
the Premium menu	refer to your TV manual.
Other issues	yyIssues may arise from network congestion of problems with the Skype network.
	yyFor further inquiries about Skype functions, visit www.skype.com.