TROUBLESHOOTING

LG and DIRECTV are dedicated to providing you with quality support and customer service. If you have questions or diffi- culties that you cannot resolve using the tips in this troubleshooting section, consult your dealer or call DIRECTV at 1-800-DIRECTV regarding problems with DIRECTV Service problems and LG Customer Support at Digital TV Hotline (1-877-993-6484) regarding your DIRECTV® HD Receiver.

SYMPTOMS

 

SOLUTIONS

 

 

 

No power.

-

Is the AC power cord plugged in?

 

 

 

No signal.

-

Check your antenna input or location.

 

-

Check your cable input.

 

-

Check your satellite input or set up.

 

 

 

No picture.

-

Make sure that the correct format is selected.

Macroblocking in picture.

-

Press the DISPLAY FORMAT button on the front panel to change for-

No Signal message.

 

mats. (see section 4-1)

Searching for satellite signal. Please

-

Make sure that the right component type is selected.

standby OSD/VFD.

 

If the DIRECTV®HD Receiver is connected to your monitor or TV via

 

 

Y/Pb/Pr port on the back panel, the “TYPE” switch must be flipped to the

 

 

left. Otherwise, you may not be able to see a picture. (see section 3-5)

 

 

If the DIRECTV HD Receiver is connected to your monitor or TV via

 

 

RGB/DVI-HDTV port on the back panel, the “TYPE” switch must be

 

 

flipped to the right. Otherwise, you may not be able to see a picture. (see

 

 

section 3-5).

 

-

Make sure the Initial Setup process has been performed (see section

 

 

8-7).

 

- Select the EZ Channel Scan or Manual Channel Add functions if you have

 

 

not already done so (see section 8-8).

 

-

If you are only receiving a few satellite channels, you may need to call

 

 

your service provider to have your programming activated.

 

-

Check to make sure all the cables are installed correctly and that the

 

 

proper source is selected on your TV. For example, channel 3 or 4, 480i.

 

-

The satellite or digital TV signal strength may be low. Check the signal

 

 

strength and adjust the satellite dish or TV antenna as recommended by

 

 

the dish or antenna installation instructions (see section 8-7).

 

-

Make sure the broadcaster or service provider is supplying programming

 

 

on the selected channel. Use the SIGNAL button to check for digital

 

 

video signals (see section 4-2).

 

-

You may be trying to access a pay per view program. Follow the

 

 

on-screen instructions to order the program.

 

-

Due to copyright restrictions, you may not be able to view some high-

 

 

definition programs in the high-definition format.

 

-

Make sure the Access Card is inserted correctly.

 

- For more information about connections, please refer to Section 3 of this

 

 

manual.

 

 

 

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LG Electronics LSS-3200A owner manual Troubleshooting

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