TROUBLESHOOTING
LG and DIRECTV are dedicated to providing you with quality support and customer service. If you have questions or diffi- culties that you cannot resolve using the tips in this troubleshooting section, consult your dealer or call DIRECTV at
SYMPTOMS |
| SOLUTIONS |
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No power. | - | Is the AC power cord plugged in? |
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No signal. | - | Check your antenna input or location. |
| - | Check your cable input. |
| - | Check your satellite input or set up. |
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No picture. | - | Make sure that the correct format is selected. |
Macroblocking in picture. | - | Press the DISPLAY FORMAT button on the front panel to change for- |
No Signal message. |
| mats. (see section |
Searching for satellite signal. Please | - | Make sure that the right component type is selected. |
standby OSD/VFD. |
| If the DIRECTV®HD Receiver is connected to your monitor or TV via |
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| Y/Pb/Pr port on the back panel, the “TYPE” switch must be flipped to the |
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| left. Otherwise, you may not be able to see a picture. (see section |
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| If the DIRECTV HD Receiver is connected to your monitor or TV via |
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| |
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| flipped to the right. Otherwise, you may not be able to see a picture. (see |
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| section |
| - | Make sure the Initial Setup process has been performed (see section |
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| - Select the EZ Channel Scan or Manual Channel Add functions if you have | |
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| not already done so (see section |
| - | If you are only receiving a few satellite channels, you may need to call |
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| your service provider to have your programming activated. |
| - | Check to make sure all the cables are installed correctly and that the |
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| proper source is selected on your TV. For example, channel 3 or 4, 480i. |
| - | The satellite or digital TV signal strength may be low. Check the signal |
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| strength and adjust the satellite dish or TV antenna as recommended by |
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| the dish or antenna installation instructions (see section |
| - | Make sure the broadcaster or service provider is supplying programming |
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| on the selected channel. Use the SIGNAL button to check for digital |
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| video signals (see section |
| - | You may be trying to access a pay per view program. Follow the |
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| - | Due to copyright restrictions, you may not be able to view some high- |
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| definition programs in the |
| - | Make sure the Access Card is inserted correctly. |
| - For more information about connections, please refer to Section 3 of this | |
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| manual. |
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