Troubleshooting
Troubleshooting
KVM Switch Troubleshooting
If none of the port LEDs or the display on the KVM Switch are illuminated then please check that the power adapter is connected and switched on at the mains.
Before you check any further please make sure that all cables are fitted correctly!
1.If the problem is also is visible from the local console please first refer to section 3.4 Troubleshooting.
2.Please check if the currently selected computer is in sleep mode or powered down.
3.If the Monitor picture is not sharp or shows shadows: Please check the quality of the UTP cable between KVM switch and Computer Access Module. Try replacing the cable, or use a higher quality cable.
4.If you have forgotten a Password please contact LINDY.
IP Access Troubleshooting
1.The remote mouse doesn’t work or is not synchronized
Make sure the mouse settings in
2.The remote mouse does not work correctly
Try using the Reset Keyboard/Mouse option in the Maintenance section.
3.The video quality is bad or the picture is grainy
Try to correct the brightness and contrast settings until they are out of a range where the picture looks grainy. Use the auto adjustment feature to correct a flickering video.
4.Login on CAT-32 IP switch fails.
Was the correct combination of user and password given? The default user name is super and the password is pass. Furthermore, your browser must be configured to accept cookies.
5.The Remote Console window can’t connect to the CAT-32 IP.
Possibly a firewall prevents access to the Remote Console. Make sure the TCP port numbers 443 or 80 are open for incoming TCP connections. Install the latest version of Java Virtual Machine.
6.No connection can be established to the CAT-32 IP.
Check whether the network connection is working in general (ping the IP address of
Troubleshooting
7.Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and not transmitted to the host.
You have to define a
8.In the browser the CAT-32 IP switch pages are inconsistent.
Clear Temporary Internet Files from your browser. To do this in Internet Explorer, select:
Tools > Internet Options > General > Delete Files
Tick the check box: Delete all offline content, and click OK
9.Windows XP doesn’t wake from standby mode
This could be a Windows XP problem. Try not to move the mouse while XP goes into standby mode.
10.Every time I open a dialog box with some buttons, the mouse pointers are not synchronised anymore
Please check if you have an option like ‘Automatically move mouse pointer to the default button of dialog Unites’ enabled in the mouse settings of the operating system. This option needs to be disabled.
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