Troubleshooting
Before requesting service for the DVD Player, check the chart below for a possible cause of the problem you are experiencing. Some simple checkups or a minor adjustment on your part may eliminate the problem and restore proper operation.
SYMPTOM (COMMON) | REMEDY |
No power. | • Insert the power plug securely into the power outlet. |
•Check if the ON/OFF button on the top of the player is set to on.
•Check if no power at the AC outlet by plugging in another appliance for a test.
The player does not start playback when • Condensation has formed: wait about 1 to 2 hours to allow the player to dry out.
PLAY is pressed. | • The player cannot play discs other than DVDs, audio CDs and picture CDs. |
| • Check if the disc is defective by trying another disc. |
| • Check the region (local) code. |
The player starts playback but stops | • The disc may be dirty and may require cleaning. |
immediately. | • Ensure that the disc is correctly placed in the disc frame. |
No picture. | • Ensure that the equipment is connected properly. |
| • Select the same channel and source on the TV as on the player. |
No sound. | • Ensure that the equipment is connected properly. |
Distorted sound. | • Ensure that the input settings for the TV and stereo system are proper. |
| • No sound is heard during still picture (pause) or |
No audio at Digital Output. | • Check the digital connections. |
| • Check the settings menu to make sure that the digital output is set to on. |
| • Check if the audio format of the selected audio language matches your receiver capabilities. |
Distorted picture. | • Check the disc for fingerprints and clean with a soft cloth, wiping from center to edge. |
•Sometimes a small amount of picture distortion may appear. This is not a
Completely distorted picture or no color • The disc format is not according to the
Picture is distorted during rapid advance • The picture will be somewhat distorted at times: this is normal. or rapid reverse.
No rapid advance (or rapid reverse) | • Some discs may have sections which prohibit rapid advance (or rapid reverse). |
playback. |
|
No 4:3 (16:9) picture. | • Choose the correct setup “TV Aspect” item. |
No operations perform with the remote | • Check the batteries are installed with the correct polarities (+ and |
control. | • The batteries are depleted: replace them with new ones. |
| • Point the remote control unit at the remote control signal sensor and operate. |
| • Operate the remote control unit at a distance of not more than 6 meters from the |
| remote control signal sensor. |
| • Remove the obstacles between the remote control unit and remote control signal sensor. |
No subtitles. | • Subtitles appear only with discs that contain them. |
•Subtitles are hidden from the TV screen. Press SUBTITLE to display the subtitles.
Alternative audio soundtrack (or subtitle) • An alternative language can not be selected may result of no more than one
language available. | languages cannot be selected. |
Angle cannot change. | • This function depends on software availability. Even if a disc has a number from |
| angles recorded, these angles may be recorded for specific scenes only. |
No sound when connecting to | • Check if the disc supports 5.1 Channel. |
5.1 Channel speaker | • Check if the speaker is properly connected. |
| • Check if the audio output setting is right. |
No key operation (by the DVD Player | • Turn the unit off and then back to on. Alternatively, turn off the unit, disconnect |
and/or the remote control) is effective. | the AC power cord and then |
| properly due to lightning, static electricity or some other external factor.) |
Distorted picture or no image | • Check if the TV system setting is correct. |
| • Check If you set output format in “Progressive Scan”, then you have to set |
| “Component” in the video output setting. The actual output format must match |
| to the output format setting. |
OSD setting | • Some setting must be stored by pressing left button. |
24PORTABLE DVD PLAYER USER GUIDE
