FAQs

Where can I find more information?

 

What do I do if I need a longer power supply cable?

 

Logitech CAT-5e cables have been specially designed to create a weatherproof

Commander Help

 

 

seal when attached to the camera and power supply. We do not recommend

You can press the F1 key from any screen in the Alert

HELP

using after market cables. Longer cables are available for purchase at

Commander to access the online Help system.

 

www.logitech.com/dvs/ (Accessories).

 

 

Knowledge Base

 

 

Troubleshooting help is available at www.logitech.com/support

 

 

Customer Support

 

 

Call 1.888.469.4543

 

 

Refer to System Requirements Guide.

 

 

Want to see more FAQs?

 

 

 

700e/750e

 

 

 

 

 

Alert

 

 

Quick-startLogitech

SystemRequirements

Go to www.logitech.com/security/support

guide

 

 

Guide

 

 

 

 

 

 

&Support

 

Reading the Diagnostic LEDs

Troubleshooting camera connection:
What if camera/video disappears?

1)Test another outlet for your camera, perhaps one closer to your PC.

2)Verify that the camera power supply and the network bridge are plugged directly into a power outlet and not a power strip.

3)Check firewall settings or press the F1 key in Commander Software for additional help.

4)Go to Settings > Cameras > Add/Find > Find Cameras.

5)Reset the camera. See instructions in “Camera Reset Instructions.”

Camera Reset Instructions

Insert a paper clip into the reset hole located on the back of the camera and press gently and then release.

If the camera does not appear after reset, go to Settings > Cameras >

Add/Find > Find Cameras. If the camera still does not operate, contact technical support.

Resetting the camera will not delete video recorded on the microSD card.

Motion LED
How do I know the camera is recording?

Camera is ready to record (Red)

Camera is recording (Red, blinking)

Turning Off Motion and Diagnostic LEDs

You can turn off the motion and diagnostic LEDs in the Settings > Camera dialog.

See F1 Help for instructions.

Camera Diagnostic LED
Which LED colors indicate “camera is working”?

Connected to Internet (Green)

Connected to Alert Commander (Purple)

Connected to Alert Commander & Internet (Blue)

Upgrading Firmware (White)

Camera in standalone mode (Yellow)

Not connected to Alert Commander or Internet (Light Blue)

Camera Diagnostic LED

Which LED colors indicate “camera is not working”?

Camera boot-up failed * (Red blinking)

microSD card read/write failure - No microSD card * (Alternating Red / Yellow, blinking)

* See Camera Reset Instructions for assistance.

Power SuppyDiagnostic LEDs
What do these LEDs tell me?

Traffic and data is flowing (Green)

Connection with Ethernet/LAN (Yellow)

Power SupplyStatus LED

What do these LEDs tell me?

Link to Power Supply (Green)

Shows network traffic (Blue)

www.logitech.com

© 2010 Logitech. All rights reserved. Logitech, the Logitech logo, and other Logitech marks are owned by Logitech and may be registered. All other trademarks are the property of their respective owners. Logitech assumes no responsibility for any errors that may appear in this manual. Information contained herein is subject to change without notice.

620-002016 rev005

Using the microSD™ card adapter

NOTE: Unplug the camera before removing, replacing, or upgrading your microSD card.

microSD card comes pre-installed.

To review the video on the microSD card, we recommend you using Logitech Alert Commander.

To review the video on the microSD card without Logitech Alert

SMARTMEDIA

 

 

COMPACT

FLASH

 

 

Commander:

I/II

 

 

MMC/SD

 

 

 

 

MS/MS

 

 

 

 

PRO

1)Open the hatch on the bottom of the camera and remove the microSD card from its port.

2)Plug the microSD card into the adapter.

3)Plug the adapter into the PC’s SD card slot.

• View video recordings using the free Apple QuickTime player or other

1

2

3

player that supports H.264 video playback. (To download QuickTime, visit http://www.apple.com/quicktime/download/)

!microSD card must be installed in the camera for recording to occur.

microSD Logo is a trademark of SD-3C, LLC.