FAQs
Where can I find more information? |
| What do I do if I need a longer power supply cable? |
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| Commander Help |
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| seal when attached to the camera and power supply. We do not recommend | |
You can press the F1 key from any screen in the Alert | HELP | using after market cables. Longer cables are available for purchase at |
Commander to access the online Help system. |
| www.logitech.com/dvs/ (Accessories). |
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| Knowledge Base |
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Troubleshooting help is available at www.logitech.com/support |
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Call 1.888.469.4543 |
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Refer to System Requirements Guide. |
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Want to see more FAQs?
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SystemRequirements | Go to www.logitech.com/security/support | |||
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Reading the Diagnostic LEDs
Troubleshooting camera connection:
What if camera/video disappears?1)Test another outlet for your camera, perhaps one closer to your PC.
2)Verify that the camera power supply and the network bridge are plugged directly into a power outlet and not a power strip.
3)Check firewall settings or press the F1 key in Commander Software for additional help.
4)Go to Settings > Cameras > Add/Find > Find Cameras.
5)Reset the camera. See instructions in “Camera Reset Instructions.”
Camera Reset Instructions
Insert a paper clip into the reset hole located on the back of the camera and press gently and then release.
If the camera does not appear after reset, go to Settings > Cameras >
Add/Find > Find Cameras. If the camera still does not operate, contact technical support.
Resetting the camera will not delete video recorded on the microSD card.
How do I know the camera is recording?
Camera is ready to record (Red)
Camera is recording (Red, blinking)
Turning Off Motion and Diagnostic LEDs
You can turn off the motion and diagnostic LEDs in the Settings > Camera dialog.
See F1 Help for instructions.
Which LED colors indicate “camera is working”?
Connected to Internet (Green)
Connected to Alert Commander (Purple)
Connected to Alert Commander & Internet (Blue)
Upgrading Firmware (White)
Camera in standalone mode (Yellow)
Not connected to Alert Commander or Internet (Light Blue)
Camera Diagnostic LED
Which LED colors indicate “camera is not working”?
Camera
microSD card read/write failure - No microSD card * (Alternating Red / Yellow, blinking)
* See Camera Reset Instructions for assistance.
What do these LEDs tell me?
Traffic and data is flowing (Green)
Connection with Ethernet/LAN (Yellow)
What do these LEDs tell me?
Link to Power Supply (Green)
Shows network traffic (Blue)
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© 2010 Logitech. All rights reserved. Logitech, the Logitech logo, and other Logitech marks are owned by Logitech and may be registered. All other trademarks are the property of their respective owners. Logitech assumes no responsibility for any errors that may appear in this manual. Information contained herein is subject to change without notice.
Using the microSD™ card adapter
NOTE: Unplug the camera before removing, replacing, or upgrading your microSD card.
microSD card comes
To review the video on the microSD card, we recommend you using Logitech Alert Commander.
To review the video on the microSD card without Logitech Alert | SMARTMEDIA |
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COMPACT | FLASH |
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Commander: | I/II |
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1)Open the hatch on the bottom of the camera and remove the microSD card from its port.
2)Plug the microSD card into the adapter.
3)Plug the adapter into the PC’s SD card slot.
• View video recordings using the free Apple QuickTime player or other | 1 | 2 | 3 |
player that supports H.264 video playback. (To download QuickTime, visit http://www.apple.com/quicktime/download/)
!microSD card must be installed in the camera for recording to occur.
microSD Logo is a trademark of