Squeezebox Radio Feature Guide

10/14/2009

Troubleshooting after setup

Music is not playing

If you’ve tried to play music on your Squeezebox and there is no sound:

Use the Volume knob on Squeezebox Radio to check the volume setting.

If you are using Squeezebox Server and listening to music from your computer, add exceptions to your firewall software:

a.Make sure there are no firewall warnings on your screen.

b.Make sure your firewall has the proper exceptions. Required exceptions include: port 3483 UDP, port 3483 TCP, and port 9000 TCP.

As a test, try playing a different song or radio station.

If you are still not getting any sound from your Squeezebox, restore your Squeezebox to factory settings, begin the setup process again and see if the problem is resolved.

If the problem is not resolved, contact Logitech Technical Support.

Sound is choppy, distorted, or skips

If your music quality is sub-standard, there could be excessive interference in your wireless connection, or the wireless signal might be too weak for some other reason. Try the following:

Move your Squeezebox closer to the wireless router, or remove sources of potential interference, such as cordless phones.

You can also try connecting your Squeezebox directly to the router using an Ethernet cable. If this solves the problem, then it is most likely being caused by weak wireless network signal strength or network interference.

FORWARD and REWIND buttons don’t seek

If the Forward and Rewind buttons are not working as you expect, it is likely that this is due to the format of the song you are playing. Seeking through a song by holding FWD or REW works with the following formats:

MP3

FLAC

WMA standard

WAV

AIFF

OGG

AAC / M4A

Apple Lossless

My computer or music library is not listed at My Music

Normally, when you select the My Music option from the home menu, you will have a choice of selecting one or more computers running Squeezebox Server. Computers that are running Squeezebox Server will be listed as they have been named for your network. Often the name will be something similar to JOHN-SMITH-COMPUTER.

Note: If you have named your music library in Squeezebox Server at Control Panel > Music Library, that is the name that will appear when you select My Music from the home menu at your Squeezebox.

Note: If you only have one local computer running Squeezebox Server, it will only appear the first time you select My Music. Thereafter, you will be taken directly from My Music to the Artist-Albums-Genremenu.

If you want to play the music collection that is stored on your computer but your computer name does not appear at My Music:

Make sure that you’ve installed Squeezebox Server from www.mysqueezebox.com.

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Logitech 930-000101 manual Troubleshooting after setup, Music is not playing, Sound is choppy, distorted, or skips
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930-000101 specifications

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