Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Before You Call For Service… | www.geappliances.ca |
Troubleshooting Tips
Save time and money! Review the chart on this page first and you may not need to call for service.
Problem |
| Possible Causes | What To Do |
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Surface units will not |
| Improper cookware | • Use pans which are absolutely flat and match |
maintain a rolling boil |
| being used. | the diameter of the surface unit selected. |
or cooking is not |
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fast enough |
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Surface units do |
| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. |
not work properly |
| blown or the circuit breaker |
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| tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface |
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| improperly set. | unit you are using. |
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Scratches (may appear |
| Incorrect cleaning | • Scratches are not removable. Tiny scratches will become |
as cracks) on cooktop |
| methods being used. | less visible in time as a result of cleaning. |
glass surface |
| Cookware with rough bottoms | • To avoid scratches, use the recommended cleaning |
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| being used or coarse particles | procedures. Make sure bottoms of cookware are clean |
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| (salt or sand) were between | before use, and use cookware with smooth bottoms. |
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| the cookware and the surface |
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| of the cooktop. |
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| Cookware has been slid |
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| across the cooktop surface. |
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Areas of discoloration |
| Food spillovers not cleaned | • See the Cleaning the glass cooktop section. |
on the cooktop |
| before next use. |
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| Hot surface on a model | • This is normal. The surface may appear discolored |
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| with a white glass cooktop. | when it is hot. This is temporary and will disappear |
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| as the glass cools. |
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Plastic melted to |
| Hot cooktop came into | • See the Glass |
the surface |
| contact with plastic placed | section in the Cleaning the glass cooktop section. |
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| on the hot cooktop. |
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Pitting (or indentation) |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. |
of the cooktop |
| on the cooktop. |
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Frequent cycling |
| Improper cookware | • Use only flat cookware to minimize cycling. |
off and on of |
| being used. |
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surface units |
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