4.Pack the loudspeaker in its original package, including protective wrap, endcaps and box. This is very impor- tant. Do not use styrofoam peanuts! When you call for the RA number, please let Tech Support know if you need new packaging. Mackie is not responsible for any damage that occurs due to non- factory packaging.
5.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the prob- lem, including how we can duplicate it.
6.Write the RA number in BIG PRINT on top of the box.
7.Ship the loudspeaker to us. We suggest insurance for all forms of cartage. Ship to this address:
MACKIE
SERVICE DEPARTMENT
16220
Woodinville, WA 98072
8.We’ll try to fix the loudspeaker within five business days. Ask Tech Support for the latest turnaround times when you call for your RA number. We normally send everything back prepaid by ground shipping. However, if you rush your loudspeaker to us by
CARE AND MAINTENANCE
Your Mackie loudspeakers will provide many years of reliable service if you follow these simple guidelines:
•Avoid exposing the loudspeakers to moisture. If they are set up outdoors, be sure they are under cover if you expect rain.
•Avoid exposure to extreme cold (below freezing temperatures). If you must operate the loudspeakers in a cold environment, warm up the voice coils slowly by sending a
•Use a slightly damp cloth with a mild soap solution to clean the cabinets. Avoid getting moisture into any of the openings of the cabinet, particularly where the drivers are located.
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
After hours, visit www.mackie.com and click Support,
or email us at: techmail@mackie.com
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