TROUBLESHOOTING GUIDE
You can solve many common refrigerator problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve the problem before calling for service.
PROBLEM | POSSIBLE CAUSE |
Refrigerator does not operate. | Not plugged in. |
| The circuit breaker tripped or a blown fuse. |
Compressor turns on and off | The room temperature is hotter than normal. |
frequently. | A large amount of food has been added to the refrigerator. |
| The door is opened too often. |
| The door is not closed completely. |
| The temperature control is not set correctly. |
| The door gasket does not seal properly. |
| The refrigerator does not have the correct clearances. |
| The refrigerator has recently been disconnected for a period of time. 4 hours |
| are required for the refrigerator to cool down completely. |
Temperature inside the | Temperature control is set too warm. Turn the control to a cooler setting and |
refrigerator is too warm. | allow several hours for the temperature to stabilize. |
| Door is kept open too long or is opened too frequently. Warm air enters the |
| refrigerator every time the door is opened. Open the door less often. |
| The door is not closed completely. |
| The door gasket does not seal properly. |
| A large amount of warm or hot food might have been stored recently. Wait |
| until the refrigerator has had a chance to reach its selected temperature. |
| The refrigerator has recently been disconnected for a period of time. 4 hours |
| are required for the refrigerator to cool down completely. |
Temperature inside the | Temperature control is set too cold. Turn the control to a warmer setting and |
refrigerator is too cold. | allow several hours for the temperature to stabilize. |
Temperature of external | The exterior refrigerator walls can be as much as 30οF warmer than room |
refrigerator surface is warm. | temperature. This is normal while the compressor works to transfer heat from |
| inside the refrigerator cabinet. |
Popping or cracking sound | Metal parts undergo expansion and contraction, as in hot water pipes. This is |
when compressor comes on. | normal. Sound will level off or disappear as refrigerator continues to run. |
Bubbling or gurgling sound, like | Refrigerant (used to cool refrigerator) is circulating throughout the system. |
water boiling. | This is normal. |
Vibrations. | Check to assure that the refrigerator is on a level surface. |
| Floor is uneven or weak. Refrigerator rocks on the floor when it is moved |
| slightly. Be sure floor can adequately support refrigerator. Level the |
| refrigerator by putting wood or metal shims under part of the refrigerator. |
| The refrigerator is touching the wall. |
| from the wall. |
| See “Installation Instructions”. |
Moisture forms on inside | Weather is hot and humid, which increases internal rate of frost |
refrigerator walls. | is normal. |
| Door is slightly open. |
| Door is kept open too long, or is opened too frequently. Open the door less |
| often. |
| The door is not sealed properly. |
Moisture forms on outside of | Door is slightly open, causing cold air from inside the refrigerator to meet |
refrigerator. | warm moist air from outside. |
The door will not close properly. | The refrigerator is not on a level surface. |
| The gasket is dirty. |
| The storage basket is out of position. |
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