Mattel P5959 manual Troubleshooting Guide, Problem Cause Solution

TROUBLESHOOTING GUIDE

PROBLEM	CAUSE	SOLUTION
No image on the TV	TV or VCR/DVD is not set to	Press the channel down button on
	proper input	the VCR/DVD or TV and check for
		an INPUT channel below channel 2.
		Use the menu system on your
		TV or VCR/DVD to find INPUT
		or SOURCE. Change to INPUT
		or SOURCE.
		Refer to your TV's or VCR/DVD’s
		instruction manual.
	Batteries in the base are weak	Replace all batteries in the
	or dead	base with four, new “AA” (LR6)
		alkaline batteries.
	Base battery compartment door	Fully tighten the screw in the
	is loose	battery compartment door.
	Plug-and-play cord is disconnected	Make sure both ends of the plug-
		and-play cords are fully connected to
		the base and your TV or VCR/DVD.
	No wireless connection (between	Controller power is not on. Slide
	the base and the controller)	the power switch on the controller
		ON .
		Base/controller have automatically
		shut off. Slide the power switch on
		the controller OFF and then back
		ON . Press the power switch
		on the base to turn power OFF and
		press again to turn power back ON.
Low battery symbol	Batteries in the base are weak	Replace the batteries in the
appears on TV screen		base with four, new “AA” (LR6)
		alkaline batteries.
Response on TV from controller	Interference from another infrared	Do not use the controller in the
is intermittent	device (ie.: remote control)	same room when using this toy.
Image is stretched or distorted	Wide screen TV aspect ratio	For best picture, do not use a 16:9
on a wide screen TV	set incorrectly	aspect ratio (stretched) wide screen
		setting. This product is designed
		for a regular screen TV with a 4:3
		aspect ratio (display setting). When
		viewed on a wide screen TV, you
		will see black bars on the sides of
		the image. For more information on
		changing the aspect ratio, refer to
		your TV owner’s manual.

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