SMART Board SBID 6052i Interactive Display Troubleshooting Guide
SMART Technologies May 2010
Symptoms Cause Solution
There is a delay between your
touch/writing and the response
of the interactive display.
Your computer might be running too many
applications.
Close some open applications.
Your computer doesn’t meet the minimum
system requirements.
Upgrade your computer or replace
it with a more powerful computer.
A computer with USB 2.0 support is
recommended.
You might not be using a USB 2.0 cable
to connect the interactive display to the
computer.
For connection information, refer to
the section titled Making Power and
Computer Connect on p.12 of the
SMART Board SBID 6052i Interactive
DisplayTM Installation and User’s Manual.
Excessive light in the room is effecting the
interactive display’s performance.
Close any blinds and shades, or turn off
all halogen and LED lights in the room/
area.
Digital ink doesn’t align with
your pencil or nger when
writing on the interactive
display.
The interactive display hasn’t been properly
oriented.
Orient your interactive display.
There is no sound when using
your interactive display.
Speakers haven’t been installed (speakers
aren’t included with the interactive
display).
Install speakers and connect them to
either the computer or the LCD display
side terminal panel. Refer to the section
titled Connecting External Equipment
with the Terminal Panels on p.18 of the
SMART Board SBID 6052i Interactive
Display Installation and User’s Guide.
There are audio connection issues. Ensure the audio cable is properly
connected.
There are volume/mute issues. Check to see if the volume is muted.
OR
Check the volume level.
There are computer audio issues. Check to see if the computer supports
an audio signal through the DisplayPort.
If unsure, contact the computer
manufacturer.
The SMART Board icon doesn’t
appear in the notication area.
SMART Board software isn’t running. Double-click the SMART Board Tools
icon on your desktop, or select
Start > SMART Board Tools.