SMART Technologies May 2010

SMART Board SBID 6052i Interactive Display Troubleshooting Guide

Additional Resources

On-Screen-Display (OSD) – Reset
The OSD main menu items allow you to reset the picture, adjust, audio, schedule, PIP, OSD, multi display, and display
protection individually. However, if you want to reset them all at once, you can use the FACTORY RESET feature.
With the FACTORY RESET feature, you can reset the OSD options back to factory settings except for the date & time,
language, OSD rotation, input name, change security password, security lock and security password.
To access the FACTORY RESET:
1. Press the Menu button on the remote control. The main menu icons appear on the screen.
2. Select the PRO ADVANCED option
3. Select the FACTORY RESET option
4. Select YES to nish the factory reset
Applicable Knowledge Base articles:
• KnowledgeBaseCorrectingRegistryorSystemPreferencesFileIssues
• KnowledgeBaseDesignatingtheCorrectDisplayforMultipleDisplayswithWindows7
• KnowledgeBaseGestureRecognitionDoesn’tWorkWhenUsingtheFloatingToolbar
• KnowledgeBaseUsingtheSMARTBoardInteractiveDisplayFrameDiagnosticUtility
• KnowledgeBaseTwoLinesAppearonthe400SeriesSMARTBoardInteractiveDisplayFrame
• TouchingandDrawingonYourSMARTBoardInteractiveWhiteboardisInaccurate
Symptoms Cause Solution
You are not able to designate
the correct display for multiple
displays with
Microsoft® Windows® 7. The
calibration or orientation of
the interactive display
proceeds as expected,
but a touch on one display
registers on another.
If you have multiple interactive displays
connected to a single computer
running the Microsoft Windows 7
operating system, Windows may not
assign touch recognition to the
correct display.
Complete the calibration and
orientation processes on each display,
and then Congure your pen and
touch displays. Refer to the Knowledge
Base document titled: Designating the
CorrectDisplayforMultipleDisplays
withWindows7 for these procedures.
There is a persistent image on
the display.
An image displayed for too long. This is not permanent. Turn off the
interactive display and the
computer and leave them off for the
same amount of time as the persistent
image was on-screen. Turn on the
interactive display and the computer.
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