SERVICE AND SUPPORT

MaxFax® Service

Use a touch-tone phone to order Technical Reference Sheets, Drive Specifications, Installation Guides and other documents from our 24-hour automated fax retrieval system. Requested items are sent directly to your fax machine.

U.S. and Canada

Language support: English

Phone

800-2MAXTOR (800-262-9867), listen for option

Outside U.S. and Canada

303-678-2618

Europe

Language support: English, French, German

Phone

+ 353 1 204 11 22

Asia/Pacific

Language support: English

Phone

+ 61 2 9369 4733

Internet

Browse the Maxtor home page on Internet, download files from our FTP site.

Home Page

http://www.maxtor.com

Customer Service

All Maxtor products are backed by No Quibble Service®, the benchmark for service and support in the industry. Customer Service is available 5 a.m. to 5 p.m. (Pacific Standard Time) Monday through Friday.

U.S. and Canada

Language support: English, Spanish

Voice

800-2MAXTOR (800-262-9867), press 2

E-mail

RMA@maxtor.com

 

Europe

Language support: English, French, German

Voice

+ 353 1 204 11 11

 

E-mail

Eurotech_Assistance@maxtor.com

Fax

+ 353 1 286 14 19

 

Asia/Pacific

Call Singapore Customer Service from the countries listed below.

 

Customer Service is available 8 a.m. to 5:30 p.m. (Singapore time is GMT +8).

 

From

Dial

 

Australia

1-800-124-328

 

Hong Kong

+800-96-3387

 

Indonesia

+001-803-65-6500

 

Japan

+0031-65-3616

 

South Korea

+0078-65-800-6500

 

Malaysia

1-800-1126

 

New Zealand

+0800-44-6542

 

Singapore

1-800-481-6788

 

Taiwan

+0080-65-1062

 

Thailand

+001-800-65-6500

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Maxtor 5T040H4, 5T060H6, 5T010H1, 5T020H2, 5T030H3 specifications From Dial